FAQ Issue Solution Issue Solution The vacuum-mop cannot be turned on. The batery level is low. Recharge the vacuum-mop, and try again. The vacuum-mop cannot resume the cleanup. Make sure the vacuum-mop is not in DND mode, as this mode will prevent it from resuming the cleaning. Make sure you are not using the app to send the vacuum-mop back to the charging dock, or press the dock buton, or move the vacuum-mop back to the charging dock, as these operations will stop the vacuum-mop from resuming the cleanup. The vacuum-mop cannot start cleaning. The batery level is low. Recharge the vacuum-mop, and try again. The vacuum-mop cannot return to the dock to charge.
There are too many obstructions around the charging dock. Place the charging dock in a more open area. The vacuum-mop is too far away from the charging dock. Move it closer to the charging dock and try again. The vacuum-mop cannot be charged. Make sure there is enough open space around the charging dock and its charging contacts are free of dust and other debris. The ambient temperature is too low (below 0°C) or too high (above 35°C). The vacuum-mop is malfunctioning. Turn off the vacuum-mop, and then turn it on again. The vacuum-mop does not perform the scheduled cleanup.
Make sure the vacuum-mop is connected to the network, otherwise it cannot synchronize time and perform the scheduled cleanups. Make sure the vacuum-mop is not in DND mode, as this mode will prevent it from performing a scheduled cleanup. The vacuum-mop makes unusual sounds. A foreign object might be caught in the brush, side brush, or the lef/right wheel. Turn off the vacuum-mop and remove any debris. The vacuum-mop cleans less efficiently or leaves dust behind. The dust compartment is full, please empty its contents. The filter is blocked, please clean it. A foreign object is caught in the brush, please clean it. The vacuum-mop keeps going offline.
Make sure the vacuum-mop is connected to the network and stays in the range of Wi-Fi at all times. The vacuum-mop cannot be connected to the Mi Home/Xiaomi Home app. Make sure the charging dock and the vacuum-mop are in the range of Wi-Fi and have a good signal. Follow the instructions in the user manual to reset the Wi-Fi connection and try to reconnect the vacuum-mop. The vacuum-mop is offline. The Wi-Fi signal is weak. Make sure the vacuum-mop is in an area with good Wi-Fi coverage. Something is wrong with the Wi-Fi connection. Reset the Wi-Fi and download the latest version of the app, and try reconnecting. 16