Electrolux SidekickPC User & Service Manual PDF Download (EN)

Global Connectivity & Technology – System Integration Team © 2019 Electrolux Italia S.p.A., All rights reserved 1 File: SidekickPC.UserManual.EN.docx - Date: 08/04/2019 SIDEKICK PC USER’S MANUAL VERSION 3.8

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Global Connectivity & Technology – System Integration Team Contents 1 INTRODUCTION ......................................................................................................... 4 1.1 ACRONYMS AND ABBREVIATIONS ................................................................. 5 1.2 SYSTEM REQUIREMENTS ................................................................................... 6 1.3 AUTOMATIC SOFTWARE INSTALLATION ...................................................... 7 1.3.1 Preliminary step for Windows 8 ......................................................................

8 1.3.2 Overriding the default installation folder ........................................................ 9 1.3.3 Setup of the USB drivers for the Appliance Connection Kit ........................ 11 1.3.4 Uninstalling SidekickPC ................................................................................ 12 1.4 SOFTWARE INITIALIZATION ........................................................................... 13 1.4.1 License Activation ......................................................................................... 13 1.4.2 Internet Settings .............................................................................................

16 1.4.3 Update Dialog ................................................................................................ 17 1.4.4 Software Auto Update ................................................................................... 22 1.4.5 Database Update ............................................................................................ 24 2 HARDWARE CONNECTIONS ................................................................................ 26 2.1 CONNECTING THE APPLIANCE TO THE PC .................................................. 26 2.2 DISCONNECTING THE APPLIANCE FROM THE PC .....................................

29 2.3 CONNECTING THE SPARE BOARD TO THE PC............................................. 30 2.4 DISCONNECTING THE SPARE BOARD FROM THE PC ................................ 32 2.5 DETAILS FOR MACS CABLE CONNECTIONS ................................................ 32 3 SOFTWARE OPERATION ....................................................................................... 34 3.1 SPARE BOARD INFORMATION FORM ............................................................ 37 3.2 STARTUP FORM ................................................................................................... 40 3.3 CONFIGURATION FORM....................................................................................

42 3.3.1 Service kit code.............................................................................................. 43 3.3.2 Special Case of failure during configuration ................................................. 49 3.3.3 Configuration Form Menu Commands .......................................................... 51 3.3.4 Printing Extended Information in the label ................................................... 56 3.4 IDENTIFICATION FORM .................................................................................... 62 3.5 HISTORY FORM ...................................................................................................

64 3.6 MONITOR FORM .................................................................................................. 65 3.7 GRAPH FORM ....................................................................................................... 70 3.8 DIGITAL I/O FORM .............................................................................................. 71 3.9 IDENTIFICATION AND MONITORING FOR COOKING APPLIANCES ....... 72 3.9.1 Monitor .......................................................................................................... 78 3.10 APPLIANCE INFORMATION ..............................................................................

82 3.11 NETWORK UNITS ................................................................................................ 88 3.11.1 Get PNC, ELC and Serial Number from MAC address ................................ 89 3.11.2 Get MAC address from PNC, ELC and Serial Number ................................ 91 3.11.3 Appliance Association ................................................................................... 93 3.11.4 Appliance Serialization .................................................................................. 95 © 2019 Electrolux Italia S.p.A., All rights reserved 2 File: SidekickPC.UserManual.EN.docx - Date: 08/04/2019

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Global Connectivity & Technology – System Integration Team 4 APPENDIX................................................................................................................... 97 4.1 MANUAL SOFTWARE INSTALLATION........................................................... 97 4.1.1 SidekickPC Setup .......................................................................................... 97 Install Only Requirements ................................................................................................ 97 Install one requirement at time .........................................................................................

97 4.1.2 SQL Server 2008 R2 Express Setup ............................................................ 101 4.1.3 SQL Server 2008 Management Studio Express Setup ................................ 107 4.1.4 SQL Server installation problems ................................................................ 114 © 2019 Electrolux Italia S.p.A., All rights reserved 3 File: SidekickPC.UserManual.EN.docx - Date: 08/04/2019

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1 INTRODUCTION

Global Connectivity & Technology – System Integration Team 1 INTRODUCTION Sidekick Enterprise Solution is a standard system designed by the Global Technology Center (GTC) department of Electrolux for the after sales support organization. The main target of this system is to provide field support engineers with a handy tool that, together with proper interface modules, simplifies the execution of diagnostic procedures and that allows an easy way to configure electronic boards. Sidekick is an enterprise-wide system that integrates the most up-to-date information about Electrolux products into a client software tool.

The client software ( SidekickPC) lets you quickly diagnose appliances and create spare electronic boards. This is the User’s Manual of this application. Data integration between corporate databases and SidekickPC seamlessly occurs by means of web services that exploit the latest technologies in order to minimize update time and improve user experience and security. There are many advantages in using a computer-aided service tool, for example: 1. the possibility to diagnose the appliances in less time and in a more precise way, thus reducing the amount of spare components required to fix the problem and the time of intervention.

SidekickPC identifies if possible the appliance to test, gets and decodes the internal status of the electronic controller, and it executes the diagnostic procedures and troubleshooting steps you require; 2. the possibility to create spare electronic boards starting from “generic boards” with a programming and configuration procedure. This function ensures that you create the spare part in the same way as it was originally produced in the factory. © 2019 Electrolux Italia S.p.A., All rights reserved 4 File: SidekickPC.UserManual.EN.docx - Date: 08/04/2019

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