Актуальные исследования • 2024. №30 (212) Информационные технологии | 10 A technology transformation initiative often targets revenue growth, cost reductions, and cul- ture change, so it can significantly impact business performance and morale if it’s underdelivering or failing. companies worldwide that had attempted technol- ogy transformations the findings highlighted two concerning trends – “Less failure, but not more success” and “An acceptance of mediocrity” you may see on the figure 1 that there’s no significant progress but rather progress of “compromise” in technology transformations in complex organiza- tions over the last decade.
It requires a clear vision, a strong leadership, and a collaborative approach. Challenges According to Bain & Company [1] who com- pleted comprehensive surveys of 300 large Fig. 1. Tendency for technology mediocre results over the last decade One reason companies may struggle with im- plementing technology changes is not the absence of fit-for-purpose technology, but rather the ad- herence to traditional project management ap- proaches such as Scrum/Agile or Waterfall.
In real- ity, these methodologies can slow down project dy- namics and require greater flexibility and adjust- ment, particularly in complex matrix environ- ments where organizational and technological complexity are on the rise. In such scenarios, lead- ership, interpersonal skills, and management ca- pabilities, coupled with a hands-on understanding of technology, become crucial ingredients. Now, let's delve into a more detailed examina- tion of a typical project structure for technology transformation. Fig. 2 UK, European, and Japanese companies fre- quently outsource IT services to offshore locations such as India, Eastern Europe, or the Far East.
Uti- lizing offshore teams has become an industry standard for service delivery, offering benefits such as cost efficiency, flexibility, and reduced adminis- trative efforts. However, challenges persist in areas such as communication, engagement, and main- taining integrated control over delivery processes. Typically, governance challenges for technol- ogy transformation projects unfolds across these three areas: 1. Mobilisation of the teams – offshore, busi- ness users, key stakeholders 2. Project engagements and communications