Актуальные исследования • 2024. №30 (212) Информационные технологии | 15 factors, next to ‘top management support’, ‘clarity of purpose and goals’ and ‘stakeholders involvement’ (Ofori, 2013). Effective communication techniques and appropriate leadership styles are emphasized by Nguyen as the success factors for building and man- aging high performance global virtual teams (Ngu- yen, 2013). Earlier research reports that 74% of the problems in distributed projects were caused by “Communica- tion and contacts” (Komi Sirviц & Tihinen, 2005).
Table Insights from technology transformations to consider for governance adjustment Below in Table, you will find a comprehensive list of insights I gathered and analyzed from my experience as a project manager for complex technology transformations. These insights and findings are not single source of truth, but rather a set of guiding principles and guardrails. They can assist project managers in adapting their pro- ject governance to enhance agility, resilience, alignment, and productivity in their work. Category Insights Benefits Business Conti- nuity Use pre-cutover weeks to ad- dress queries and align re- sources with external partners.
Reduced last-minute issues and enhanced readi- ness for cutover, ensuring a smoother transition. Communication Communicate clearly during pre-engagement. Emphasize what the change is about, its importance, and the benefits. Improved stakeholder understanding and buy-in, ensuring alignment and support for transformation initiatives. Communicate transformation progress regularly for transpar- ency and support Increased transparency and trust, keeping all stake- holders informed and engaged throughout the pro- ject. Provide timely communication and feedback for UAT Faster identification and resolution of issues, en- suring a smoother and more effective user ac- ceptance testing process.
Discovery Validate assumptions, scope, benefits, and support needs with technical teams. Accurate planning and resource allocation, reduc- ing risks and ensuring project success. Analyze last miles, legacies and remediations needed Improved compatibility and performance of new systems, ensuring seamless integration with exist- ing infrastructure. Engagement Split the value case into two parts: an executive summary and a detailed overview. Clearer communication of goals and benefits, facili- tating decision-making and gaining executive sup- port. Pre-engage key stakeholders before case approval. Increased stakeholder commitment and reduced re- sistance during implementation.
Create a clear engagement plan for stakeholder buy-in and support Enhanced collaboration and support from stake- holders, ensuring successful transformation. Identify and engage cross- functional teams for support and communication Better coordination and collaboration across de- partments, leading to a more efficient transfor- mation process. Plan business users’ engage- ment and communication schedules for large scale changes Consistent and effective communication, ensuring all markets are aligned and committed to the trans- formation. Hypercare Ensure enough hypercare pe- riod with clear exit criterias Smoother transition and reduced operational dis- ruptions post-implementation.
Planning & Col- laboration Ensure delivery agility given the complexity of changes. Faster implementation and adaptation to changes, maintaining project momentum and meeting dead- lines. Way of working Adopt no business operation impact mindset Minimization of operational disruptions, maintain- ing business continuity during the transformation.