ENWW Troubleshooting print-quality and copy issues 9 P# Category Problem Q# Question Yes/ No C/T Solution 4 Copy problem Some colors are not the same when I compare the master print with the copy 1 Is the scanner clean and calibrated? No C See P1. Clean and calibrate the scanner (see P25 and P25). Yes See Q2 2 Do you use the correct media profile for the actual media? No C If you are using e.g. Glossy Media for this copy, the media profile selected should also be for Glossy Media. Yes See Q3 3 Is the media profile valid? No C Create a new media profile (see P26) Yes See Q4 4 Is the option 'Ink Printer Original' set in accordance with your original?
No C If original was printed using an Inkjet Printer, set this option (see P27) Yes See Q5 5 Is the media you are printing on the same type as the original? No C e.g. Use Glossy Media to reproduce a Glossy original Yes C Create a new media profile (see P26) P# Category Problem Q# Question Yes/ No C/T Solution 5 Copy problem Only a part of the master print is being copied 1 Are you scanning a thick original? Yes C Uncheck extended media handling box in scanner settings (using extended media will load the original between both entry and exit rollers before scanning - this means that you will not have the start of the thick original scanned.
Also the scan speed will be slower, and no "back - ups"/reversing is allowed while scanning) No See Q2 2 Have you selected 'Auto size'? Yes C The scanner needs to be cleaned (see P24) No See Q3 3 Is the length too short and the width OK? Yes C The problem may be with the Printer (not able to print close to the edges) or Panel PC (Hard Disk is full). No C Check that the margins that are set are not too big. Also check Scanner Media Offsets