8 Chapter 1 Troubleshooting ENWW P# Category Problem Q# Question Yes/ No C/T Solution 3 Copy problem I get thick lines of slightly wrong colors in my copy 1 Are the lines vertical and also present in your preview? Yes C The scanner needs to be cleaned and calibrated (see P24 on page 17 and P25 on page 17) No See Q2 2 Are the lines horizontal and equally spaced? Yes C Check printheads by starting printhead test on Printer.
By using the built-in test print function in the Designjet Scan Copy application, you can also get an idea whether the Printer is performing OK No See P2 on page 7 P# Category Problem Q# Question Yes/ No C/T Solution 4 Copy problem Some colors are not the same when I compare the master print with the copy 1 Is the scanner clean and calibrated? No C See P1 on page 7. Clean and calibrate the scanner (see P24 on page 17 and P25 on page 17) Yes See Q2 2 Do you use the correct media profile for the actual media? No C If you are using e.g. Glossy Media for this copy, the media profile selected should also be for Glossy Media. Yes See Q3 3 Is the media profile valid?
No C Create a new media profile (see P26 on page 17) Yes See Q4 4 Is the option 'Ink Printer Original' set in accordance with your original? No C If original was printed using an Inkjet Printer, set this option (see P27 on page 17) Yes See Q5 5 Is the media you are printing on the same type as the original? No C e.g. Use Glossy Media to reproduce a Glossy original Yes C Create a new media profile (see P26 on page 17) P# Category Problem Q# Question Yes/ No C/T Solution 5 Copy problem Only a part of the master print is being copied 1 Are you scanning a thick original?
Yes C Uncheck extended media handling box in scanner settings (using extended media will load the original between both entry and exit rollers before scanning - this means that you will not have the start of the thick original scanned. Also the scan speed will be slower, and no "back - ups"/ reversing is allowed while scanning) No See Q2