12 Chapter 1 Troubleshooting ENWW P# Category Problem Q# Question Yes/ No C/T Solution 14 File problem When I scan to file my application it cannot read the file 1 Did you get an error message when creating the file? Yes C Check that you have enough disk space and scan to file again, choosing TIFF uncompressed as format No C We only recommend to use the built-in viewer for file viewing. Large format drawing files may not load correctly in other viewers due to file size. Try to scan a smaller original (A4). P# Category Problem Q# Question Yes/ No C/T Solution 15 Network Problem I cannot access the system from the network 1 Is the PC connected to the network?
Yes C Do basic network troubleshooting. No C Connect the PC to the Network. P# Category Problem Q# Question Yes/ No C/T Solution 16 Scan to network (feature only available in T1100 MFP) I cannot access network drivers 1 With the Panel PC connected to the LAN, can you access the Panel PC from another computer on the network? Yes C Go to Q2 No C Check the network performance and connection to the scanner Panel PC. 2 Is the folder of the server you are trying to map already mapped by another user in the Panel PC? Yes C Windows does not allow the same server to be mapped by two different users on one computer.
Use the access connection previously mapped or delete the connection and map a new access connection. No C Go to Q3 3 Do you have permission to access and write to the network folder you are trying to map? Yes C Go to Q4 No C You cannot access this network folder. Select a network folder for which you have read and write permissions. 4 Are you using the correct user name and password? Yes C Try to map the network file from another computer by selecting Windows Explorer, Tools, Map network drive. If you are able to map the drive in this manner, you should also be able to map through the Panel PC. No C Use the correct user name and password.