ENWW Troubleshooting general scanner issues 13 P# Category Problem Q# Question Yes/ No C/T Solution 17 Recovery How and when is the Recovery DVD used? - - - C The recovery DVD is used if the system needs to be reinstalled. Insert the DVD in to the PC and reboot the system. P# Category Problem Q# Question Yes/ No C/T Solution 18 Scanner Calibration Problem Scanner Maintenance did not succeed 1 Did any error occur when performing the Scanner Maintenance? Yes C See Q2 No C Clean the scanner and then run Scanner Maintenance again (see P24 on page 17 and P25 on page 17). If that does not help, see Q5. 2 Error: Basic calibration was performed.
but failed to stitch scanner or Could not find horizontal line or Could not read bar lines or Could not recognize the scanned IT8 picture. Yes C Clean the scanner and then run Scanner Maintenance again (see P24 on page 17 and P25 on page 17). If that does not help, see Q5. No See Q3. 3 Error: Sheet not recognized. Yes C Reinsert calibration sheet correctly and run Scanner Maintenance again. If that does not help, see Q5. No See Q4. 4 Error: No movement in camera position has been detected during vertical camera alignment. Yes T Check the camera. No See Q5. 5 Have you upgraded the system software to the latest version? No C Upgrade system software (use Update System DVD).
Clean the scanner and then run Scanner Maintenance again (see P24 on page 17 and P25 on page 17). Yes T Check the camera. P# Category Problem Q# Question Yes/ No C/T Solution 19 System error I cannot install my application on the system. - - - C The copy system is only meant to handle the factory installed software and applications.