14 Chapter 1 Troubleshooting ENWW P# Category Problem Q# Question Yes/ No C/T Solution 20 Updating How do I update the system? - - - C Insert the System Recovery DVD into the DVD drive and reboot the Panel PC. P# Category Problem Q# Question Yes/ No C/T Solution 21 Start-up Problem The system does not power up 1 Is the system dead (no LEDs are lit, the Panel PC screen is black, and no fan- noise can be heard)? Yes C 1. Check that all power switches on the equipment are ON. 2. Check if there is power at the wall outlet. 3. Check power cables between wall outlet and the individual units. No See Q2. 2 Does Panel PC start with the normal initial screen? Yes C See Q5. No See Q3.
3 Does Panel PC start normally, but the software does not work? Yes C Reinstall system software No See Q4 4 Is the Panel PC dead (no fan noise can be heard and no screen image appears)? Yes T Troubleshoot the Panel PC. No See Q5. 5 Is the Scanner dead (no fan noise can be heard and no LEDs are lit)? No See Q6. Yes T Check, and if necessary replace: 1. Power Supply Unit 2. Driver Board 6 Does the scanner hangup with all LEDs lit? Yes T Try the following: 1. Erase parameter block 2. Update the system software 3. Replace the Main Board No See P23 on page 15.
P# Category Problem Q# Question Yes/ No C/T Solution 22 Mechanical Problem I cannot load the original 1 Please try to load a new piece of A4 paper at the center of the scanner. Does this paper load? Yes C You have a problem with your original. Please check that paper edges are not bent or curled in any way. No See Q2.