ENWW Troubleshooting general scanner issues 15 P# Category Problem Q# Question Yes/ No C/T Solution 2 Can paper be loaded by pressing the "Forward" key? Yes C See Q3. No T Try replacing the following: 1. Driver Board 2. Power Supply Unit 3. Feed Motor 4. Main Board 3 Does the Ready LED turn ON when activating Original Sensor (insert paper)? No T Check, and if necessary replace: 1. Original Sensors 2. Main Board Yes C Check the settings in the software for media loading. P# Category Problem Q# Question Yes/ No C/T Solution 23 Error code I get an Error Code, what do I do? - - - - Re-power the system, and check if the error code reappears. If it does, see Q1.
1 Have you upgraded the system software to the latest version? No C Upgrade the system software by using the System Recovery DVD). Check if Error Codes reappears. If it does, see P23a on page 15. P# Category Problem Q# Question Yes/ No C/T Solution 23a Error Code I still get an error code, what do I do? Does the Diagnostic LED (and, in some cases also other LEDs) blink? Yes C Lower Guide Plate to Normal position, start Preview Scan to obtain an Error Code or check if WIDEsystem gives an Error Code.