Toner Cartridge TroubIeshootin~ Process When Troubleshooting problema such as Print Qu~, Paper Jams or Gear Noise complaints, it is well worth considering the Toner Cartridge. In partidar ifnon-HP Toner Cartridges are use~ tkese are kuown to give a greater frequency of problems and can easily lead to c~omer dissatisfaction. Please note thatHP does not recommend the use of non-HP Toner Cartridges. The reasons are cited rnthe HP policy statement wkich canbe found inthe HP LaserJet Reference Guide (Green Book) section 5. Wken Troubleakooting please use the flow diagram below to help decide ifthe Toner Cartridge is the cause of the problem This can be especiallyuse~ to Call Qualifiers. No*.
In some circmnatauces customers may believe the Get briefdescription toner cartridges are HP. Also in a very fw case~there are ofproblem. Deter- non-HP cartridge boxes designed to look like HP Toner mine if HP or non- Cartridges and deceive. ENSU~, wherepossible, customer HP Toner Cartridges or CE useHP Toner cartridges to diagnosepoten~”onal are used. toner cartridgeproblems. Determine exact Probkrms fiat Toner Cartn”dgescanpotentionally cause are: nature of problem * Paper Jams * Print Quality - Repetitive marks acrosspage - LineslBmds downpage - Compression &Elongation ofcharacters. -FaintPnnt - Ghosting images - Background * Gears Noises?
*Error4 1/51 *Error 41.5( LJ3/4Si) * Toner Dumping or leaking * Toner runs out quickly (Toner Low) * Short Toner Cartridge life *Main Motor Errors (e.g. Error 57 LJ3/4Si) Note: If problem is sbnilar to above, before embarking on replaa”ngmajor LJ assemblies, try replacing tie Toner Car- tridge. It is quick and ea~ to replace. Y Note Did you itdtkdly dia~ose natnre of problem incorrectly? Revisit, determine exact problem again. 1-1o