Clear jams from the output bin .................................................................................. 89 Clear jams from the rear door ................................................................................... 89 Solve paper-handling problems ................................................................................................ 91 The product picks up multiple sheets of paper ............................................................. 91 Solve image quality problems ..................................................................................................
92 The product does not pick up paper .......................................................................... 91 Use the correct paper type setting in the printer driver ................................................. 92 Change the paper type setting for Windows ................................................ 92 Change the paper type setting for Mac ....................................................... 92 Adjust color settings in the printer driver ..................................................................... 93 Change the color theme for a print job .......................................................
93 Change the color options .......................................................................... 94 Use paper that meets HP specifications ...................................................................... 94 Print a cleaning page .............................................................................................. 95 Calibrate the product to align the colors .................................................................... 95 Check the toner cartridges ........................................................................................ 96 Print the Supplies Status page ....................................................................
96 Inspect the print cartridge for damage ........................................................ 96 Repeating defects ..................................................................................... 97 Solve performance problems ................................................................................................... 99 Use the printer driver that best meets your printing needs ............................................. 97 Factors affecting print performance ........................................................................... 99 Print speeds ...........................................................................................
100 The product does not print or it prints slowly ............................................................. 101 The product does not print ....................................................................... 101 The product prints slowly ......................................................................... 102 Solve product connectivity problems ....................................................................................... 103 Solve direct-connect problems ................................................................................. 103 Solve network problems .........................................................................................
103 Poor physical connection ......................................................................... 103 The computer is using the incorrect IP address for the product ...................... 103 The computer is unable to communicate with the product ............................ 104 The product is using incorrect link and duplex settings for the network .......... 104 New software programs might be causing compatibility problems ................ 104 The computer or workstation might be set up incorrectly .............................. 104 The product is disabled, or other network settings are incorrect ....................
104 Solve wireless network problems ............................................................................. 105 Wireless connectivity checklist ................................................................. 105 The control panel displays the message: The wireless feature on this product has been turned off ................................................................................ 106 The product does not print after the wireless configuration completes ............ 106 ENWW ix