troubleshooting advanced printer problems 3-92 hp restricted use and maintain symptom solution problems with the printer If the printer is used on a network, see the HP Jetdirect Print Server Administrator’s Guide on the Starter CD. the printer is not responding check the printer LCD control panel for error messages Make sure the ink cartridges, printheads, and print media are loaded correctly. Also make sure that the printer cable is firmly connected from the printer to your computer and that the power cord is connected from your printer to the power receptacle.
check the printer setup Ensure that the correct port (LPTx, where “x” is the port number) is selected and that the printer is connected directly to your computer. If your printer is connected to a switch box, complete one of the following tasks, and then try printing again: Make sure that you have selected the correct switch. Connect the printer directly to the computer without the switch box. check the power If the printer is turned on, make sure your printer is selected as the current or default printer. For information about setting the default printer, see the online Help for your computer’s operating system. If the printer is not turned on, press (power button) on the printer.
After a brief printer startup, you should see a steady green light (the Ready light) on the LCD control panel. If you tried to print when the printer was turned off, an Note alert message should have appeared on your computer. If the printer was off and you did not see a message when you tried to print, the printer setup might be incorrect. Uninstall the printer software by running the uninstaller program in the printer’s program group or the Add/Remove Programs utility (Windows) or by selecting the uninstall option in the Installer (Mac OS). Then reinstall the software that came with your printer.
the printer Attention light blinks This indicates an event that requires user intervention or an error has occurred. For example, a printer cover might not be closed properly, or the carriage might be jammed. check the LCD control panel If the message shows a printer error, see “LCD control panel messages.” Follow the recommended actions to resolve the error.