15 Introduction □Acceptance and treatment for □Answer to enquiry on □Acceptance and treatment for □Reminding/ acceptance and treatment III. Introduction to Main Tasks of Service Consultant (√ for yes, Ч for no) □Other affairs required by customer repair/maintenance bespeaking customer’s complaint repair/maintenance Business Card of Service Consultant for annual check Establishment of “One-to-one” Consultative Service Relation □Reception for periodic maintenance □Reminding call-back for periodic □Reminding call-back for service action Signature of Service Consultant/ Date: □Greetings for important festivals □Periodic greeting call-back Signature of Customer/ Date:
maintenance service The basic use method of car has been introduced, the delivery check has been given The importance of periodic car maintenance and the interval time/mileage of The importance of maintaining/repairing car in Chery authorized service station has The functions and use methods of Chery customer service hot line have been told. If you have some questions or requirements, you just need to inquire nobody but your The service consultant is the only person that is designated by the service station to A service consultant is responsible for only one customer, and that is “one-to-one”.
The customer can reselect a service consultant if he/she feels unsatisfactory at the to the car in the presence of customer and the car has been proved qualified. The Owner’s Manual has been delivered and I have been reminded of reading. II. Introduction to “One-to-one” Consultative Service Model (√ for yes, Ч for no) “One-to-one” Consultative Service Sheet I. Confirmation of Items regarding Car Delivery (√ for yes, Ч for no) The quality guarantee policies have been introduced. The following items shall be confirmed by the customer. The precautions of driving have been introduced. Name of Customer: Date of Purchase: Service Seller: Model: maintenance have been introduced.
communicate with his customer. service consultant. previous consultant. been informed. Car VIN: