Q: How about non-standard OBDII Phoenix MDCI Pro connector. A: There are several non-standard adapters in the box, please follow the instructions to connect. EN Q: Communication error with vehicle ECU? A: Please confirm: Whether the Phoenix MDCI Pro is correctly connected and whether the vehicle ignition switch is ON. If all are normal, send vehicle production year, model and VIN number by Feedback feature. Q: Failed to enter the vehicle ECU system? A: Please confirm: Whether the vehicle is equipped with the system, whether the Phoenix MDCI Pro is correctly connected, and whether the vehicle ignition switch is ON. Q: Why does the machine restart automatically? A:
When the working temperature reaches 60 degrees, it will restart repeatedly due to the high temperature protection of the machine. Q: What to do if the connector is missing? A: Contact TOPDON after-sales service or regional sales. Q: The downloaded diagnostic software is inconsistent with the serial number. A: There are several connectors registered under the equipment account, and the serial number of right connector has not been selected.Enter User Info-[Phoenix MDCI] and select the right serial number of connector. Delete the software with problems, then enter the upgrade center to download the diagnostic software again. 45