Q: Why can't activate the equipment? A: EN Q: The tablet is not activated while updating? A: 41 Possible Cause Solution The tablet isn’t connected to a network. Make sure the network is stable. The serial number and activation code are not correct. Check the serial number and activation code and make sure they are correct (serial number 12 digits, activation code 8 digits). The activation code is invalid. Contact TOPDON after-sales service to get support. The configuration is empty. Contact TOPDON after-sales service to get support. Possible Cause Solution The VCI dongle may not be activated in the registration process. Activate the VCI dongle as follows:
Tap “User Info” -> “Activate VCI” -> Input the correct serial number and activation code -> “Activate”.