Troubleshoo ting Your Dreamcast may not require repair service in cases such as those described below. Before contacting Sega’s Technical Support, please go over the checks below. Dreamcast Power supply Operation 26 Problem What to check What to do Reference page The Dreamcast is so hot you cannot touch it. • Are the air holes blocked? Is the Dreamcast set at an angle? Is it set close to anything that radiates heat? Is air blowing out of the fan vent? • Set the Dreamcast in an approved location, then turn off the power and unplug the power cable from the outlet. Next, leave the Dreamcast idle until it cools down. If no air is coming out of the fan vent, do not use the Dreamcast.
Contact Sega’s Technical Support at www.sega.com or 1-800-USA-SEGA. p.2, 3 Problem What to check What to do Reference page The date and time setting screen is displayed each time the power is turned on. • Is this the first time you have used the Dreamcast since purchasing it, or the first time after an extended period of not using it? • The rechargeable battery has lost its charge. Connect the Dreamcast to an outlet and turn on the power. Charge the rechargeable battery for at least two hours.
* If the date and time setting screen is still displayed after the rechargeable battery has been charged, contact Sega’s Technical Support at www.sega.com or 1-800-USA-SEGA p.10 The Dreamcast does not turn on when the POWER button is pressed. • Is the power cable properly connected? • Are you using a Sega authorized power cable? • Securely plug the power cable into the Dreamcast and the outlet. • Only use a Sega authorized power cable. p.6 — Problem What to check What to do Reference page The game does not start when a disc is inserted. • Is the disc properly seated? • Are there any fingerprints or dirt on the disc? • Is the lens inside the disc door dirty?
• Is the type of disc suitable for your Dreamcast? • Is auto start set to OFF? • Does the same problem occur with other Dreamcast discs? • Is the disc scratched? • Securely seat the disc in place with the label side up. • Clean the underside of the disc with a store-bought CD cleaner or similar cleaner. • Contact Sega’s Technical Support at www.sega.com or 1-800-USA-SEGA. • Use Dreamcast-only software discs that bear the mark. • Set auto start to ON. • Contact Sega’s Technical Support at www.sega.com or 1-800-USA-SEGA. • Contact Sega’s Technical Support at www.sega.com or 1-800-USA-SEGA. p.12 — p.7 — p.24 — — The controller does not work.
• Is the controller properly connected to a control port on the Dreamcast? • If peripheral equipment is connected to a controller expansion socket on the controller, is it properly connected? • Are you touching the Analog Thumb Pad, Trigger L or Trigger R on the controller when you turn the power on? • Is the peripheral Sega authorized? • Properly connect the controller to a control port before turning on the power. • Properly connect the peripheral equipment after reading the operating manual for the peripheral equipment. • Turn off the power, then turn it back on without touching the Analog Thumb Pad, Trigger L or Trigger R. • Only use Sega authorized Dreamcast peripherals.
p.5 p.5 p.10 (Note) —