Table 23. Fax send error codes (continued) Error code Error condition Solution 383 The remote machine has failed to respond to a fax command from the local machine because the connection is interrupted. -Or- The remote user has pressed the Stop key while the reception was in progress. Reattempt the fax transmission at a different time when telephone line conditions have improved -Or- Disable ECM. 384 The local machine has attempted a black JPEG transmission to a machine that does not support this mode. Reattempt the fax transmission using a different mode. 386 The local machine has failed to complete phase 3 of the initial V.34 handshake after originating a fax session.
This is usually caused by poor line conditions although it may be a compatibility issue with certain machines and/or line conditions. 1 Reattempt the fax reception at a different time when telephone line conditions have improved. 2 Disable V.34 on the local machine and attempt the transmission using the V.17 mode. 387 The local machine has failed to successfully negotiate the initial V.8 handshake with the remote machine after originating a fax session. Typically, this will occur when the remote machine is not fax-capable or has disabled reception. It may also be a compatibility issue with certain machines and/or line conditions.
1 Reattempt the fax transmission at a different time when telephone line conditions have improved. 2 Disable V.34 on the local machine and attempt the transmission using the V.17 mode. 388 The local machine has originated a fax session and detected a remote fax machine but has been unable to detect any T30 frames. If the machine is in V.17 mode it is likely that the connection has been interrupted. In V.34 mode, it is also possible for this error to occur because of compatibility problems with certain machines and/or line conditions. 1 Reattempt the fax transmission at a different time when telephone line conditions have improved.
2 Disable V.34 on the local machine and attempt the transmission using the V.17 mode. 389 The local machine has originated a fax session and has reattempted V.8 negotiations multiple times without success. 1 Reattempt the fax transmission at a different time when telephone line conditions have improved. 2 Disable V.34 on the local machine and attempt the transmission using the V.17 mode. EN Troubleshooting tools 219