Troubleshooting Fault Solution Fault Solution Error 1: Make sure that the laser distance sensor is not obstructed. Clear any foreign objects which may block or obstruct the laser distance sensor, or move the vacuum-mop to a new location and reactivate it. Error 8: Reinstall the dust compartment and filter. Make sure the dust compartment and filter are installed correctly. If the error persists, try replacing the filter. Error 9: Move the vacuum-mop to a new location and reactivate it. A wheel may be off the ground. Re-position the vacuum-mop and reactivate it. Error 2: Wipe the cliff sensor clean, move the vacuum-mop to a new location, and reactivate it.
Part of the vacuum-mop may be off the ground, re-position the vacuum-mop and reactivate it. The cliff sensor is dirty, wipe off the dirt from the cliff sensor. Error 10: Clear any obstacles around the vacuum-mop. The vacuum-mop may be caught or stuck. Clear away any obstructions around it. Error 3: Strong magnetic field detected. Reactivate the vacuum-mop away from any virtual walls. The vacuum-mop may be too close to a virtual wall. Move the vacuum-mop to a new location and reactivate it. Make sure the 2-in-1 dust compartment with water tank is securely installed. Error 11: Make sure the 2-in-1 dust compartment with water tank is installed properly. Error 4:
Clear the collision sensor of any foreign objects. The collision sensor may be stuck. Gently tap it several times to remove any foreign objects. If nothing falls out, move the vacuum-mop to a different location and reactivate it. Error 12: Make sure the mop pad is installed properly. Make sure the mop pad holder and mop pad are securely installed. Error 5: Vacuum-mop is operating at an abnormal temperature. The operating temperature of the vacuum-mop is too high or too low. Wait until the temperature normalizes, then try again. Error 13: Unable to return to the charging dock. Place the vacuum-mop onto the charging dock. Error 14: Low batery. Please recharge.
Place the vacuum-mop onto the charging dock, then reactivate it afer it is fully charged. Error 6: Charging error. Try cleaning the charging contacts. Wipe the charging contacts both on the charging dock and the vacuum-mop with a dry cloth. Error 15: Remove the mop pad. Remove the mop pad and holder, then reactivate the vacuum-mop. Error 7: Place the vacuum-mop on level ground and reactivate it. The vacuum-mop is tilted at startup. Move the vacuum-mop to a level surface and reactivate it. You can also reset the level of vacuum-mop in the app, then reactivate it. 13