FAQ Fault Possible Causes Fault Possible Causes Vacuum-mop does not turn on 1. The batery level is low. Recharge the vacuum-mop, then try again. 2. The ambient temperature is too low (below 0°C) or too high (above 35°C). Vacuum-mop does not resume cleanup 1. Make sure the vacuum-mop is not in Do Not Disturb mode, which will prevent it from resuming cleaning. 2. The vacuum-mop will not resume cleaning if it is manually recharged or placed onto the charging dock. Vacuum-mop does not start cleaning The batery level is low. Recharge the vacuum-mop, then try again. Vacuum-mop does not return to charging dock afer being moved Vacuum-mop does not return to charging dock 1.
There are too many obstructions around the charging dock. Place the charging dock in a more open area. 2. The vacuum-mop is too far away from the charging dock. Move it nearer to the charging dock and try again. Moving the vacuum-mop a considerable distance may cause it to re-map its surroundings. If the vacuum-mop is too far from the charging dock, it might not be able to automatically return on its own, in which case you will need to manually place the vacuum-mop onto the charging dock. Vacuum-mop is malfunctioning Turn off the vacuum-mop, then turn it on again.
Vacuum-mop does not recharge Make sure there is enough open space around the charging dock and its charging contacts are free of dust and other debris. Vacuum-mop makes a strange noise A foreign object might be caught in the brush, side brush, or the lef/right wheel. Turn off the vacuum-mop and remove any debris. Vacuum-mop does not perform scheduled cleanup Make sure the vacuum-mop is connected to the network, otherwise it will be unable to sync with the app and perform scheduled cleanups. Vacuum-mop no longer cleans efficiently, or leaves dust behind 1. The dust compartment is full. Please empty the contents. 2. The filter is blocked. Please clean it. 3.
A foreign object is caught in the brush. Please clean it. Vacuum-mop keeps going offline Make sure the vacuum-mop is connected to the network and stays in range of Wi-Fi at all times. Vacuum-mop cannot connect to Wi-Fi 1. Wi-Fi signal is weak. Make sure the vacuum-mop is in an area with good Wi-Fi coverage. 2. There is something wrong with the Wi-Fi connection. Reset the Wi-Fi and download the latest version of the app, then try reconnecting. Vacuum-mop cannot be connected with "viomi-vacuum-v8_ miapXXXX" in the app Make sure the charging dock and vacuum-mop are in the range of Wi-Fi and have a good signal.
Follow the instructions in the user manual to reset the Wi-Fi connection and pair the vacuum-mop again. 12