hardware accessories ........................................................................................................24 user replaceable components..............................................................................................24 supplies and manuals.........................................................................................................24 identify expiration dates .....................................................................................................25 Manuals...........................................................................................................................27 upgrades.............................................................................................................................28 model upgrades ................................................................................................................28 firmware upgrades ............................................................................................................28 software upgrades.............................................................................................................28 service and support...............................................................................................................29 support pack options..........................................................................................................29 web links..........................................................................................................................29 telephone support..............................................................................................................29 calling from elsewhere in the world......................................................................................31 support ...............................................................................................................................32 customer sends unit directly to HP for Exchange or Repair.......................................................32 customer sends/takes unit to at HP Bench .............................................................................32 other support offerings .......................................................................................................33 warranty .............................................................................................................................35 warranty ..........................................................................................................................35 repair and warranty information..........................................................................................35 duration of warranty period................................................................................................35 Extent of limited warranty ...................................................................................................35 Limitations of Warranty ......................................................................................................36 Limitations of Liability .........................................................................................................36 Local Law.........................................................................................................................36 1 - 2 hp confidential tour of the product