Table of contents 1 Troubleshooting ........................................................................................................................................... 1 Troubleshooting tips ............................................................................................................................................. 2 Is the problem with the Printer or the Scanner? ................................................................................................... 2 Image-quality problems ........................................................................................................................................
2 Output problems .................................................................................................................................................... 2 Troubleshooting System Error Codes ................................................................................................................... 3 Using the Service Tools from the Touchscreen .................................................................................................... 3 Troubleshooting Issues .........................................................................................................................................
7 Troubleshooting print-quality and copy issues .................................................................................................... 8 Troubleshooting general scanner issues ............................................................................................................ 11 Troubleshooting Specific Scanner Issues ........................................................................................................... 17 Most common Image Quality issues ...................................................................................................................
19 Cleaning the Scanning Area ................................................................................................................................. 20 Troubleshooting Specific Panel PC Problems ..................................................................................................... 22 Touch screen fails ................................................................................................................................................ 26 Upgrade Scanner Software .................................................................................................................................
26 2 System Error Codes ...................................................................................................................................... 28 System Error Codes for the Scanner Only ........................................................................................................... 29 Software Related Errors ...................................................................................................................................... 30 Error Codes for the JetImage Software RIP ........................................................................................................
36 Error Messages for the Touch Screen ................................................................................................................. 40 3 Parts and Diagrams ..................................................................................................................................... 43 Scanner ................................................................................................................................................................ 44 Panel PC ...............................................................................................................................................................
45 4 Removal and Installation ............................................................................................................................. 47 Introduction ......................................................................................................................................................... 48 Safety Precautions .............................................................................................................................................. 48 Electrostatic Discharge (ESD) Precautions .........................................................................................................
48 Required Tools ..................................................................................................................................................... 48 Open the CIS Unit ................................................................................................................................................. 49 Scanner Controller Board .................................................................................................................................... 50 ENWW vii