Show an event log ................................................................................. 113 Clear the event log ................................................................................. 113 Event log message table .......................................................................... 113 Clear jams .......................................................................................................................... 136 Solve paper-handling problems .............................................................................................. 138 Clear jams from the paper path ..............................................................................
136 Paper jamming, skewing, misfeeds, or multiple-page feeds ......................................... 138 Paper does not feed from the product ...................................................................... 138 Originals are curling up in the document output tray .................................................. 139 The bottom of the scanned image is cut off ............................................................... 139 The scanned images have streaks or scratches .......................................................... 139 An item loaded in the document input tray jams repeatedly ........................................
139 The product has stopped working correctly ............................................................... 140 Clean the product ................................................................................................................ 141 Clean the touchscreen ........................................................................................... 141 Clean the scanning glass, scanning strip, and automatic document feeder (ADF) duplex background .......................................................................................................... 141 Clean the rollers ....................................................................................................
144 Set the Very Low Settings option from the control panel ............................... 145 Solve connectivity problems ................................................................................................... 146 Check the Ethernet connection ................................................................................ 147 Service mode functions ......................................................................................................... 148 Service menu ........................................................................................................
148 Product resets ....................................................................................................... 151 Restore factory settings ............................................................................ 151 Clean Disk and Partial Clean functions ..................................................... 151 Active and repository firmware locations .................................... 151 Partial Clean ........................................................................... 152 Clean Disk .............................................................................
153 Solve fax problems ............................................................................................................... 162 Preboot menu options ........................................................................................................... 155 Internet Fax setup .................................................................................................. 162 LAN Fax setup ...................................................................................................... 162 Solve e-mail problems ...........................................................................................................
164 Validate the SMTP gateway address ........................................................................ 164 Validate the LDAP gateway address ........................................................................ 164 Product updates ................................................................................................................... 165 Determine the installed revision of firmware .............................................................. 165 Perform a firmware upgrade ................................................................................... 165 HP Embedded Web Server ......................................................................
165 USB storage device (Preboot menu) .......................................................... 166 ENWW vii