Configuring and Expanding Your Computer.............................................................. 77 Using the BIOS Setup Utility ..................................................................................... 78 To run the BIOS Setup utility ............................................................................... 78 Using TopTools .......................................................................................................... 84 To set up TopTools ............................................................................................... 84 Installing a RAM Expansion Module .........................................................................
85 To install a RAM expansion module .................................................................... 85 To remove a RAM expansion module .................................................................. 86 Replacing a Hard Disk Drive...................................................................................... 88 To replace the hard disk drive............................................................................... 88 To replace the hard disk drive holder.................................................................... 89 To prepare a new hard disk drive..........................................................................
90 Troubleshooting Your Computer.................................................................................. 91 Troubleshooting Techniques....................................................................................... 92 Audio Problems..................................................................................................... 92 CD-ROM and DVD Problems .............................................................................. 93 Display Problems .................................................................................................. 94 Docking Problems.................................................................................................
95 Hard Disk Drive Problems.................................................................................... 96 Heat Problems....................................................................................................... 97 Infrared Problems.................................................................................................. 97 Keyboard and Pointing Device Problems ............................................................. 98 Memory Problems............................................................................................... 100 Modem Problems ................................................................................................
100 Network Problems............................................................................................... 103 PC Card (PCMCIA) Problems............................................................................ 104 Performance Problems ........................................................................................ 105 Power and Battery Problems............................................................................... 106 Printing Problems................................................................................................ 108 Serial, Parallel, and USB Problems.....................................................................
109 Startup Problems................................................................................................. 111 Testing the Hardware................................................................................................ 113 To run the DiagTools diagnostic test .................................................................. 113 Recovering and Reinstalling Software...................................................................... 115 To recover the factory installation of your hard disk.......................................... 115 To replace a damaged Recovery CD...................................................................
116 To update the computer BIOS............................................................................. 116 To recover an application....................................... Error! Bookmark not defined. Support and Service ..................................................................................................... 119 Getting Assistance for Your Computer..................................................................... 120 To get help from the web .................................................................................... 120 To contact the HP Customer Care Center...........................................................
120 To receive repair service..................................................................................... 122 To prepare your computer for shipment.............................................................. 122 Reference Guide 7