which you can submit incident reports. The 3 types of patches. As a support provider, we supply 3 types of patches: security , payroll and BAU . Before you even submit the incident, however, the differences between our service and theirs become clear. On both the Oracle and SAP support webpages, you’ll see links to ‘finding a solution’ or ‘searching a knowledge base’ before ‘submit a report.’ BAU patching enables current processes and functionality, patching damage caused by an upgrade or user error. Depending on the severity of the issue, it’s unlikely that you have time to trawl through webpages and forums looking for a resolution that is relevant to you and your systems.
If you’d like to know more, read our other content at the end of this guide . ‘How can we help’ vs ‘do it yourself’ A stark contrast to the ‘do it yourself’ approach, we offer our customers the opportunity to call or email us personally 24/7. Raising an incident is fairly standard across the board. Next let's check out our four simple steps to defined, refined support >> My Oracle Support and SAP Support Portal aren’t identical, but both provide the same function: they are both user platforms on