AL-C9500DN AL-C9400DN (EN)

Contents

Contents Guide to This Manual Paper Eject Setting. . . . . . . . . . . . . . . . . . . . . . . . . 33 Selecting Paper Eject Direction. . . . . . . . . . . . . . 33 Ejecting Paper in Portrait or Landscape Alternately. . . . . . . . . . . . . . . . . . . . . . . . . . . . .33 Introduction to the Manuals. . . . . . . . . . . . . . . . . . .6 Searching for Information. . . . . . . . . . . . . . . . . . . . 6 Printing Only the Pages You Need. . . . . . . . . . . . . . 7 About This Manual. . . . . . . . . . . . . . . . . . . . . . . . . 7 Marks and Symbols. . . . . . . . . . . . . . . . . . . . . . . 7 Notes on Screenshots and Illustrations. . . . . . . . . 8 Operating System References. . . . . .

. . . . . . . . . . 8 Trademarks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Copyright. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Printing Printing Documents. . . . . . . . . . . . . . . . . . . . . . . .36 Printing from a Computer - Windows. . . . . . . . .36 Printing a Document Using the PostScript Printer Driver (Windows). . . . . . . . . . . . . . . . . 61 Printing from a Computer - Mac OS. . . . . . . . . . 66 Printing from the PostScript Printer Driver on Mac OS. . . . . . . . . . . . . . . . . . . . . . . . . . . . .78 Printing Documents from Smart Devices (iOS). . 82 Printing Documents from Smart Devices (Android). . . . . . . . . . . . . . . .

. . . . . . . . . . . . . 83 Printing on Envelopes. . . . . . . . . . . . . . . . . . . . . . 85 Printing on Envelopes from a Computer (Windows). . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Printing on Envelopes from a Computer (Mac OS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85 Printing Web Pages. . . . . . . . . . . . . . . . . . . . . . . . 86 Printing Web Pages from Smart Devices. . . . . . . 86 Printing Using a Cloud Service. . . . . . . . . . . . . . . . 86 Registering to Epson Connect Service from the Control Panel. . . . . . . . . . . . . . . . . . . . . . . .87 Important Instructions Important Safety Instructions. . . . . . . . . . . . . . . . .

12 Setting Up the Printer. . . . . . . . . . . . . . . . . . . . .12 Finding the Place for the Printer. . . . . . . . . . . . . 13 Using the Printer. . . . . . . . . . . . . . . . . . . . . . . . 14 Handling the Consumable Products and Maintenance Parts. . . . . . . . . . . . . . . . . . . . . . . 16 Safety Information. . . . . . . . . . . . . . . . . . . . . . . . . 17 Laser Safety Labels. . . . . . . . . . . . . . . . . . . . . . .17 Internal Laser Radiation. . . . . . . . . . . . . . . . . . .17 Ozone Safety. . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Protecting Your Personal Information. . . . . . . . . . . 18 Part Names and Functions Front. . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . .20 Inside. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Rear. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Maintaining the Printer Checking the Consumables Status. . . . . . . . . . . . . .89 Cleaning the Paper Path when There are Paper Feeding Problems. . . . . . . . . . . . . . . . . . . . . . . . . 89 Cleaning the Pickup Rollers for the Paper Tray. . 89 Cleaning the Pickup Rollers for the Paper Cassettes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Cleaning Inside the Printer. . . . . . . . . . . . . . . . . . .90 Cleaning the Printer. . . . . . . . . . . . . . . . . . . . . . .

.92 Installing or Uninstalling Applications Separately. . 92 Installing the Applications Separately. . . . . . . . . 92 Installing a PostScript Printer Driver. . . . . . . . . .95 Adding the Printer (for Mac OS Only). . . . . . . . .96 Uninstalling Applications. . . . . . . . . . . . . . . . . . 96 Updating Applications and Firmware. . . . . . . . . 98 Moving and Transporting the Printer. . . . . . . . . . 100 Transporting the Printer for Short Distances. . . 100 Transporting the Printer. . . . . . . . . . . . . . . . . .101 Guide to the Control Panel Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Home Screen Configuration. . . . . . . . . . . . . . . . . .

26 Guide to the Network Icon. . . . . . . . . . . . . . . . . 26 Menu Screen Configuration. . . . . . . . . . . . . . . . . . 27 Entering Characters. . . . . . . . . . . . . . . . . . . . . . . . 27 Viewing Animations. . . . . . . . . . . . . . . . . . . . . . . 28 Loading Paper Paper Handling Precautions. . . . . . . . . . . . . . . . . . 30 Paper Size and Type Settings. . . . . . . . . . . . . . . . . .31 Loading Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Loading Envelope. . . . . . . . . . . . . . . . . . . . . . . 32 2

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Contents

Solving Problems Checking the Network of the Computer (Windows only). . . . . . . . . . . . . . . . . . . . . . . . 150 The Printer Does Not Work as Expected. . . . . . . . 103 The Printer Does Not Turn On or Off. . . . . . . . 103 Paper Does Not Feed or Eject Correctly. . . . . . .103 Cannot Print. . . . . . . . . . . . . . . . . . . . . . . . . . 107 Cannot Operate the Printer as Expected. . . . . . 124 A Message is Displayed on the LCD Screen. . . . . . 126 Paper Gets Jammed. . . . . . . . . . . . . . . . . . . . . . . 127 Preventing Paper Jams. . . . . . . . . . . . . . . . . . . 128 It is Time to Replace Consumables. . . . . . . . . . . . 129 Precautions when Handling Consumables. . . .

. 129 It is Time to Replace the Toner Cartridge and the Waste Toner Collector. . . . . . . . . . . . . . . . .129 It is Time to Replace the Photoconductor Unit. .130 Print Quality is Poor. . . . . . . . . . . . . . . . . . . . . . .132 Printouts are Light, Dark, Faint, or Dirty. . . . . . 132 The Position, Size, or Margins of the Printout Are Incorrect. . . . . . . . . . . . . . . . . . . . . . . . . . 134 Printed Characters Are Incorrect or Garbled. . . 135 Cannot Read Barcodes. . . . . . . . . . . . . . . . . . . 135 Cannot Print in Color. . . . . . . . . . . . . . . . . . . .135 Cannot Print Collated Pages. . . . . . . . . . . . . . .

136 Last Page is Printed on Opposite Side in 2- sided Printing. . . . . . . . . . . . . . . . . . . . . . . . . 136 The Font Cannot be Printed.. . . . . . . . . . . . . . .137 Printer Does Not Print Correctly While Using PostScript Printer Driver. . . . . . . . . . . . .137 Print Quality Is Poor While Using PostScript Printer Driver. . . . . . . . . . . . . . . . . . . . . . . . . 137 Cannot Solve Problem. . . . . . . . . . . . . . . . . . . . . 138 Using Optional Items List of Optional Items. . . . . . . . . . . . . . . . . . . . . .152 Precautions when Installing Optional Items. . . . . .153 Checking the Installed Optional Items. . . . . . . . . .154 Printer Stand. . . . . . . . . . . . .

. . . . . . . . . . . . . . . 154 Installing the Printer Stand to the Paper Cassette Unit. . . . . . . . . . . . . . . . . . . . . . . . . . 154 Moving the Printer While the Printer Stand is Attached. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157 Printer Stand Specifications. . . . . . . . . . . . . . . 158 Paper Cassette Unit. . . . . . . . . . . . . . . . . . . . . . . 158 Installing the Paper Cassette Units. . . . . . . . . . 158 Setting the Paper Cassette Unit in the Printer Driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162 Moving the Printer While the Paper Cassette Units are Attached. . . . . . . . . . . . . . . . . . . . . .

163 Problems with the Paper Cassette Unit. . . . . . . 163 Paper Cassette Unit Specifications. . . . . . . . . . .163 HDD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .164 Installing the HDD. . . . . . . . . . . . . . . . . . . . . .164 Setting the HDD in the Printer Driver. . . . . . . . 168 Making Settings for Processing Saved Data. . . . 168 Menu Options for Printing from a Computer (When the HDD is Installed). . . . . . . . . . . . . . 169 Settings Menu List (When the HDD is Installed)170 Ethernet Board (10/100/1000 Base-T, Ethernet). . . 171 Function List when Using an Additional Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . .

171 Installing an Ethernet Board. . . . . . . . . . . . . . . 172 Settings when Using an Additional Network. . . 174 Solving Problems when Using an Additional Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178 Menu Options for Network Settings (When Using an Additional Network). . . . . . . . . . . . . 178 Adding or Replacing the Computer or Devices Connecting to a Printer that has been Connected to the Network. . . . . . . . . . . . . . . . . . 140 Using a Network Printer from a Second Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . 140 Using a Network Printer from a Smart Device. . 141 Re-setting the Network Connection. . . . . . . . . . .

141 When Replacing the Wireless Router. . . . . . . . .141 When Changing the Computer. . . . . . . . . . . . . 142 Changing the Connection Method to the Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . 143 Checking the Network Connection Status. . . . . . . 145 Checking the Network Connection Status from the Control Panel. . . . . . . . . . . . . . . . . . .145 Printing a Network Connection Report. . . . . . . 146 Printing a Network Status Sheet. . . . . . . . . . . . 149 Product Information Paper Information. . . . . . . . . . . . . . . . . . . . . . . . 181 Available Paper and Capacities. . . . . . . . . . . . . 181 Unavailable Paper Types. . . . . . . . . . . . . . . . .

.184 Consumable Products Information. . . . . . . . . . . . 185 Consumable Products Code. . . . . . . . . . . . . . . 185 Software Information. . . . . . . . . . . . . . . . . . . . . . 185 Software for Printing. . . . . . . . . . . . . . . . . . . . 185 Software for Package Creation. . . . . . . . . . . . . .191 Software for Updating. . . . . . . . . . . . . . . . . . . 191 3

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Contents

Settings Menu List. . . . . . . . . . . . . . . . . . . . . . . . 192 General Settings. . . . . . . . . . . . . . . . . . . . . . . .192 Print Counter. . . . . . . . . . . . . . . . . . . . . . . . . .200 Replacement Parts. . . . . . . . . . . . . . . . . . . . . . 200 Language. . . . . . . . . . . . . . . . . . . . . . . . . . . . .200 Printer Status/Print. . . . . . . . . . . . . . . . . . . . . 200 Authentication Device Status. . . . . . . . . . . . . . 201 Epson Open Platform Information. . . . . . . . . . 201 Product Specifications. . . . . . . . . . . . . . . . . . . . . 201 Printing Features. . . . . . . . . . . . . . . . . . . . . . . 201 Using Port for the Printer. . . . . . . . . .

. . . . . . . 203 Interface Specifications. . . . . . . . . . . . . . . . . . .203 Network Specifications. . . . . . . . . . . . . . . . . . . 204 Supported Third Party Services. . . . . . . . . . . . . 205 Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . 205 Electrical Specifications. . . . . . . . . . . . . . . . . . 205 Environmental Specifications. . . . . . . . . . . . . . 206 System Requirements. . . . . . . . . . . . . . . . . . . . 207 Printer Adjust Menu. . . . . . . . . . . . . . . . . . . . .207 Font Specifications. . . . . . . . . . . . . . . . . . . . . . . . 210 Available Fonts for PCL (URW). . . . . . . . . . . . 210 Available Fonts for PostScript. . . . . . . .

. . . . . . 212 List of Symbol Sets. . . . . . . . . . . . . . . . . . . . . . 213 Epson BarCode Fonts (Windows Only). . . . . . . 215 Regulatory Information. . . . . . . . . . . . . . . . . . . . 224 Standards and Approvals. . . . . . . . . . . . . . . . . 224 German Blue Angel (AL-C9500DN only). . . . . 224 Restrictions on Copying. . . . . . . . . . . . . . . . . . 224 Administrator Settings. . . . . . . . . . . . . . . . . . . 249 Restricting Available Features. . . . . . . . . . . . . . 254 Disabling the External Interface. . . . . . . . . . . . 256 Monitoring a Remote Printer. . . . . . . . . . . . . . 256 Backing Up the Settings. . . . . . . . . . . . . . . . . .

259 Advanced Security Settings. . . . . . . . . . . . . . . . . .260 Security Settings and Prevention of Danger. . . . 260 Controlling Using Protocols. . . . . . . . . . . . . . . 261 Using a Digital Certificate. . . . . . . . . . . . . . . . .266 SSL/TLS Communication with the Printer. . . . .271 Encrypted Communication Using IPsec/IP Filtering. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .272 Connecting the Printer to an IEEE802.1X Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283 Solving Problems for Advanced Security. . . . . . 286 Epson Remote Services Information. . . . . . . . . . . 292 Where to Get Help Technical Support Web Site. . . . . . . . . . . .

. . . . . .294 Contacting Epson Support. . . . . . . . . . . . . . . . . . 294 Before Contacting Epson. . . . . . . . . . . . . . . . . 294 Help for Users in Europe. . . . . . . . . . . . . . . . . .294 Help for Users in Taiwan. . . . . . . . . . . . . . . . . .294 Help for Users in Singapore. . . . . . . . . . . . . . . 295 Help for Users in Thailand. . . . . . . . . . . . . . . . 295 Help for Users in Vietnam. . . . . . . . . . . . . . . . 296 Help for Users in Indonesia. . . . . . . . . . . . . . . .296 Help for Users in Hong Kong. . . . . . . . . . . . . . 299 Help for Users in Malaysia. . . . . . . . . . . . . . . . 300 Help for Users in the Philippines. . . . . . . . . . . .

300 Administrator Information Software Information for Administrators. . . . . . . .227 Application for Configuring Printer Operations (Web Config). . . . . . . . . . . . . . . . . 227 Application for Setting up the Device on a Network (EpsonNet Config). . . . . . . . . . . . . . . 228 Software for Managing Devices on the Network (Epson Device Admin). . . . . . . . . . . . 229 Connecting the Printer to the Network. . . . . . . . . 229 Before Making Network Connection. . . . . . . . . 229 Connecting to the Network from the Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231 Settings to Use the Printer. . . . . . . . . . . . . . . . . .

.233 Using the Print Functions. . . . . . . . . . . . . . . . . 233 Setting Up AirPrint. . . . . . . . . . . . . . . . . . . . . 240 Configuring a Mail Server. . . . . . . . . . . . . . . . .241 Making Basic Operation Settings for the Printer 244 Problems when Making Settings. . . . . . . . . . . . 247 Managing the Printer. . . . . . . . . . . . . . . . . . . . . . 248 Introduction of Product Security Features. . . . . 248 4

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Guide to This Manual

Guide to This Manual Introduction to the Manuals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Searching for Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Printing Only the Pages You Need. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 About This Manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Trademarks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Copyright. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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