MBE 900 ENGINE 2007 OPERATOR'S GUIDE Working with Detroit Diesel Service Outlets concerns will be resolved at the Distributor/Dealer level and therefore encourages customers to follow the procedure outlined below: As the owner of a Detroit Diesel product you have a complete network of Detroit Diesel service outlets in the U.S. and Canada, plus many outlets worldwide that are prepared to meet your parts and service needs: Step One Customers should discuss the problem with a member of management from the authorized service outlet. Frequently, complaints are the result of a breakdown in communication and can quickly be resolved by a member of management.
If they have already discussed the problem with the Distributor or Dealer Sales or Service Manager, they should contact the General Manager. Service by trained personnel Sales teams to help determine your specific power requirements In many areas, emergency service 24 hours a day Complete parts support including reliabilt® remanufactured parts Product information and literature We recognize however, that despite the best intentions of everyone concerned, misunderstandings may occur. Normally, any situation that arises in connection with the sale, operation, or service of your product will be handled by the authorized service outlet in your area (in the U.S.
and Canada check the Yellow Pages or service locator at www.detroitdiesel.com for the Detroit Diesel service outlet nearest you). Step Two When it appears that the problem cannot readily be resolved at the Distributor/Dealer level without additional assistance, the Detroit Diesel Customer Support Center (CSC) should be contacted at 313–592–5800. The information provided to the CSC will be forwarded to the appropriate Regional Product Support Manager. The customer will then be assisted be a member of the Regional Product Support Managers staff, depending on the nature of his/her problem.
Detroit Diesel has established a three-step procedure that customers should follow when experiencing a problem with any Detroit Diesel Product or Part. Detroit Diesel fully realizes that ultimately the customer's Prior to this contacting the CSC, the customer should have the following information available: All information subject to change without notice. (Rev. 04/08) 141 DDC-SVC-MAN-0040 0704 Copyright © 2008 DETROIT DIESEL CORPORATION