CUSTOMER ASSISTANCE Name and location of authorized service outlet Type, make and vehicle identification number of equipment Engine model and serial number Engine delivery date and accumulated miles/kilometers or hours of operation Nature of problem Chronological summary of engine's repair history Step Three If the customer is still not satisfied, he/she should present the entire matter in writing or by phone to: Director of Technical Service or Manager, Service Operations BX5 Detroit Diesel 13400 Outer Drive, West Detroit, Michigan 48239–4001 Phone: 313–592–5000 Fax: 313–592–5888 142 All information subject to change without notice. (Rev.
04/08) DDC-SVC-MAN-0040 0704 Copyright © 2008 DETROIT DIESEL CORPORATION