The above or preceding descriptions indicate the type of work (repair) to be performed. These can also be labor only operations. Those Engine and Power train repairs identified with "K" may be covered beyond the basic New Vehicle Warranty. This includes instances where an Engine may have a warranty beyond the Basic Warranty for the Vehicle. R & R or Replace The "R&R OR REPLACE" notation indicates the part or assembly can be repaired, aligned, or adjusted on the vehicle or removed, repaired, and/or reinstalled or replaced, depending on the extent of failure. This can be a labor only operation when no part or assembly is required.
Diagnosis/Additional Labor Time "Repair diagnosis” time is included in most labor time operations. In some instances additional diagnosis time is allowed and identified by a note below the Labor Operation description.. Your DSPM should be contacted for assistance in circumstances requiring extensive diagnosis. It is reasonable to assume that "Additional Labor Time" may be required when unusual conditions are encountered. Warranty compensation for extensive diagnosis/additional time requires that the claim meet punch time procedures and be approved by the DSPM.
Recondition When "RECONDITION" is used, an assembly is removed from the vehicle, disassembled, cleaned, inspected, reconditioned with same or new parts, reinstalled and adjusted. When this term is used in an "ADD" Operation, it does not include Remove and Reinstall, but only that work necessary to recondition an assembly once it is removed from the vehicle. 3 C’s, Additional Hours and Autho Comment Requirements. The Complaint, Cause and Correction are required comments for warranty claims. Comments are also required for “Additional Hours” . “Other” comments are required for all claims submitted with an “Autho” code.
Includes The "INCLUDES" which follows some of the descriptions are "highlights" provided to assist in knowing whether or not certain items or functions are included within the operation. These are not all encompassing because to place all such data in the Guide would make it difficult to use. If there are any questions as to whether something is included or not, the Request to Review form may be used to question or recommend changes. Request For Review Questions and/or suggestions regarding labor operations or labor time allowances in the Labor Time Guide must be submitted on a "Requests for Review" form. Dealership personnel are encouraged to complete the "Request for Review" form.
A properly completed form will provide Isuzu the detailed information, which identifies the technician’s difficulties in performing a labor operation within the published labor time allowances. Notes Throughout this Labor Time Guide, various "NOTES" will be inserted to assist in the use of the Guide. Completing the Request For Review Policy Codes When completing this form, it is important that all vehicle identification data affecting or influencing the operation in question be provided. The "POLICY CODES" applicable to any labor operation(s) are noted under .the major operation description. Each letter indicates a policy as it applies to an Operation.
Some operations may have multiple policy codes. Policy Codes and Descriptions used are: Your request for review must include a (detailed step by step) description of your labor procedure in the space provided. This will allow Isuzu to both understand your concern and potential cause(s) for the variance between your actual time and the published labor time.
A - Requires Authorization C – Eligible Labor Operations for Certified Engine Repair Dealers (IECSC) E - Emission Related Operation K - Engine and Drivetrain Warranties S - Sublet Upon completion of the "Request for Review" form, the District Service & Parts Manager must review the Request with both the dealership Service Manager and Technician. Following this review, the DSPM will forward the review form to the warranty LTG department for review and resolution. The "E" indicators designate labor operations that do not require authorization (unless accompanied by an "A" indicator) when performed within the applicable Emissions warranty period. 07/26/2007