Isuzu Commercial Truck Warranty Labor Guide (EN)

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ISUZU COMMERCIAL TRUCK OF AMERICA WARRANTY LABOR TIME GUIDE IN THIS SECTION FOREWORD ABBREVIATIONS TROUBLE CODES USING THE LABOR TIME GUIDE REQUEST FOR REVIEW FORM 07/26/2007

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COMMERCIAL VEHICLE FLAT RATE MANUAL FOREWORD This Foreword section provides essential information for the proper and accurate use of the Isuzu Commercial Medium Duty Labor Time Guide. (Medium Duty Vehicles including GM-W Series) number or operation description is listed for the repair performed; and/or 2) a hyphen appears in the labor time column for a specific model. When a hyphen appears for a specific operation number, it CANNOT be used to apply for warranty compensation, even if the vehicle is equipped with the component. In both instances, (1 and 2), it will be necessary to use a "NEXT TO" operation for warranty claim submissions.

Publication Format This publication provided in an Adobe PDF file format and is accessed using Adobe Reader 8 available from Adobe Systems. For a free download, visit the Adobe site at http://www.adobe.com. Selection of a "NEXT TO" labor operation should be from a labor operation valid to the model and is as close to the actual labor performed with less than or equal to labor time. Warranty compensation for repairs where the "NEXT TO" labor time is less than the actual time for the repair will require obtaining an authorization for "additional labor" from your District Service & Parts Manager.

The Labor Time Guide consists of individual PDF files (Chapters or Sections) allowing easy word searches. (See “Searching the Labor Time Guide” section for instructions on searching) PAGE FORMAT GLOSSARY OF TERMS Reading from left to right are the "Operation Descriptions" followed by the "Operation Numbers". On the right hand side of the page is an area designating the vehicles by model with their corresponding times. Operation Descriptions Each labor "OPERATION DESCRIPTION" identifies the repair that is allowable on the component. LABOR TIME ALLOWANCES Add Conditions The "LABOR TIME ALLOWANCES" published have been developed and provided by the manufacturer.

They were established using standard production models. Standard technicians' hand tools, dealer essential and available tools are used in performing the labor time studies. No power operated tools are used for labor time study development. Procedures outlined in the Service Manuals, Service Publications and good shop practices are used when developing the times for the Labor Time Guide. Additional time allowances, which may be required for performing an Operation, or supplement an Operation, are included in the "ADD" sections under the operation description.

Each "ADD" is preceded by a letter designation which should be placed on the shop repair order under the Operation Number if the "ADD" is performed. Exchange The word "EXCHANGE" is used when the component is involved in a vendor exchange program, i.e. radios. The established labor times include the actual time required to perform the operation plus an additional allowance for operating variables and diagnostics. Established labor times do not include time to remove and replace components other than manufacturer options and accessories. Replace The word "REPLACE" is used when the part or assembly is subject to replacement only.

"NEXT TO" OPERATION R&R The Labor Time Guide is not intended to list all possible Labor Operations, because to place all such data in the Guide would make it difficult to use. Therefore, two situations may occur when performing a repair, 1) no labor operation "R & R" indicates that the part or assembly is repairable and can be removed, repaired, and reinstalled. This can be a labor only operation. REPAIR ALIGN ADJUST TIGHTEN 07/26/2007

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The above or preceding descriptions indicate the type of work (repair) to be performed. These can also be labor only operations. Those Engine and Power train repairs identified with "K" may be covered beyond the basic New Vehicle Warranty. This includes instances where an Engine may have a warranty beyond the Basic Warranty for the Vehicle. R & R or Replace The "R&R OR REPLACE" notation indicates the part or assembly can be repaired, aligned, or adjusted on the vehicle or removed, repaired, and/or reinstalled or replaced, depending on the extent of failure. This can be a labor only operation when no part or assembly is required.

Diagnosis/Additional Labor Time "Repair diagnosis” time is included in most labor time operations. In some instances additional diagnosis time is allowed and identified by a note below the Labor Operation description.. Your DSPM should be contacted for assistance in circumstances requiring extensive diagnosis. It is reasonable to assume that "Additional Labor Time" may be required when unusual conditions are encountered. Warranty compensation for extensive diagnosis/additional time requires that the claim meet punch time procedures and be approved by the DSPM.

Recondition When "RECONDITION" is used, an assembly is removed from the vehicle, disassembled, cleaned, inspected, reconditioned with same or new parts, reinstalled and adjusted. When this term is used in an "ADD" Operation, it does not include Remove and Reinstall, but only that work necessary to recondition an assembly once it is removed from the vehicle. 3 C’s, Additional Hours and Autho Comment Requirements. The Complaint, Cause and Correction are required comments for warranty claims. Comments are also required for “Additional Hours” . “Other” comments are required for all claims submitted with an “Autho” code.

Includes The "INCLUDES" which follows some of the descriptions are "highlights" provided to assist in knowing whether or not certain items or functions are included within the operation. These are not all encompassing because to place all such data in the Guide would make it difficult to use. If there are any questions as to whether something is included or not, the Request to Review form may be used to question or recommend changes. Request For Review Questions and/or suggestions regarding labor operations or labor time allowances in the Labor Time Guide must be submitted on a "Requests for Review" form. Dealership personnel are encouraged to complete the "Request for Review" form.

A properly completed form will provide Isuzu the detailed information, which identifies the technician’s difficulties in performing a labor operation within the published labor time allowances. Notes Throughout this Labor Time Guide, various "NOTES" will be inserted to assist in the use of the Guide. Completing the Request For Review Policy Codes When completing this form, it is important that all vehicle identification data affecting or influencing the operation in question be provided. The "POLICY CODES" applicable to any labor operation(s) are noted under .the major operation description. Each letter indicates a policy as it applies to an Operation.

Some operations may have multiple policy codes. Policy Codes and Descriptions used are: Your request for review must include a (detailed step by step) description of your labor procedure in the space provided. This will allow Isuzu to both understand your concern and potential cause(s) for the variance between your actual time and the published labor time.

A - Requires Authorization C – Eligible Labor Operations for Certified Engine Repair Dealers (IECSC) E - Emission Related Operation K - Engine and Drivetrain Warranties S - Sublet Upon completion of the "Request for Review" form, the District Service & Parts Manager must review the Request with both the dealership Service Manager and Technician. Following this review, the DSPM will forward the review form to the warranty LTG department for review and resolution. The "E" indicators designate labor operations that do not require authorization (unless accompanied by an "A" indicator) when performed within the applicable Emissions warranty period. 07/26/2007

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Abreviations

ABBREVIATIONS Color Coat Description "COLOR COAT" applies to paint repair operations that do not require the use of primer but merely involve removing wax by wiping the surface with a solvent, sanding the original color coat, masking the area as necessary, applying color coat and buff polish when dry. Color coat operations should be used when correcting conditions such as thin paint, off color, rub through or surface scratches. AlC ............ ............................................................... Air Conditioning ADJ .......... ....................................................................... Adjust ASSY .......

..................................................................Assembly AUTO ....... ................................................................. Automatic CONT'D ... .................................................................Continued CYl ........... .................................................................... Cylinder D & C ....... .......................................... Disconnect and Connect DI FF ........ ................................................................ Differential EV AC ...... .................................................................. Evacuate EXC ......... ......................................................................

Except INC ........... ....................................................................Includes liP ............. ...................................................... Instrument Panel MAN ......... ..................................................................... Manual MPI .......... ....................................................Multi-Port Injection NEC ......... ................................................................ Necessary OHC ......... ..........................................................Overhead cam PIB ........... .............................................................Power Brake PCV .........

.................................Positive Crankcase Ventilation PIS ........... .........................................................Power Steering R & R ....... ..................................................Remove & Reinstall TBI ........... ..............................................Throttle Body Injection TRANS ..... ............................................................Transmission U-JOINT ... ..........................................................Universal Joint VIN ........... ...................................Vehicle Identification Number Wi .......... … ...............................................................

With Paint Refinish "PAINT REFINISH" applies to paint repair of a panel or specified section of a panel when paint damage is of such a nature that the undercoat is disturbed or removed during the sanding operation, usually resulting in the exposure of several bare metal areas. Paint refinish operations require sanding, cleaning panel of contaminants (oil, wax, silicone, etc.) masking the area as necessary, priming, filling when necessary, sanding primer, sealing, applying color and buff polish when dry. Paint refinish operations would be used when correcting any conditions extending into or through the paint undercoats.

The refinish labor time allowance includes time to spot prime up to 50% of the panel or panels involved. Removal of more than 50% of the complete finish from a panel is considered stripping. In these unusual cases, where stripping is required, an additional time and material allowance (equal to 25% of the existing refinish time and material allowance) must be included in the authorization as additional labor. Additional labor must appear in the other hours column of the Warranty Claim Document. Additional materials are summed and entered in the N-P-N Items Column of the Warranty Claim Document. WIB. ........ .......................................................... . Wheel Base WIO ........

................................................................... Without PAINT NOTE: All warrantable paint and/or perforation repairs require prior authorization. The labor time allowances provided in the Paint Sections include time for cleaning, preparing, and finishing the particular area involved. The letters below each Labor Time is the "Material Indicator". This indicator represents the amount of mixed paint reduced to spraying consistency as well as additional supplies needed such as sandpaper, masking tape, paper, primer, surface fillers, etc. needed for each paint operation. Spot/Partial Panel Repair "SPOT REPAIR" applies to paint repair of an area (up to 150 sq.

in.) that may result in the undercoat being disturbed or removed during the sanding operation, possibly resulting in exposure of bare metal. These repair operations may require sanding, cleaning of contaminants (oil, wax, silicone, etc.) masking and priming as necessary, sanding primer, sealing, applying color, clear coat and buff polish when dry. 07/26/2007

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