Interpret the event log Each individual entry in the log is called an “error,” while all errors occurring at the same page count are called an event. See page 146 for each error within an event and to better understand the event. Events usually conclude with a time-out or no response from the MFP (error 66.xy in the event log). Turn the MFP off, and then turn it back on. Use the event log tables in this section to associate errors in the event log with the control panel error message. For each error or event, follow the recommended action listed in the event log table starting on page 198. 1 Check the event log for specific error trends in the last 10,000 printed pages.
2 Ask the customer for any observed error trends. (For example, do jams tend to occur in a specific area of the MFP?) 3 Record any specific error trends. 4 See “MFP message tables” on page 198 and follow the recommended actions. Sample event log A Figure 193. Sample event log page C8523-90921 Troubleshooting with control panel messages 195