Control panel messages Be sure to read the exact text of the control panel message, including the error message number and the text, in order to locate the error message in the tables. Messages that appear on the control panel provide six categories of information. Each message category is assigned a priority. If more than one condition occurs at the same time, the highest priority message appears. When it has been cleared, the next priority message appears, and so on. The messages and their priorities are: Status messages —Status messages communicate the current state of the MFP to the user.
Whenever the MFP is ready and online, the MFP status message READY appears unless warning messages are pending. When the MFP is performing a task, such as a reset or a test, the associated MFP status message appears. When the task is complete, the message returns to READY , depending on the current state of the MFP. Warning messages —Warning messages are messages that are important enough that the user must acknowledge them, but not serious enough to cause the MFP to stop the printing process. They are usually transient in nature but they can affect the output, and so a record of their occurrence is important.
Warnings generally alternate with the READY status message and remain on the control panel until the user touches Continue or presses Stop. Warnings appear in most recent order (LIFO) with duplicates removed. Error messages —Error messages communicate to the user that some action must be performed, such as adding paper or clearing a jam. Some errors are considered auto- continuable, because the error message appears on the control panel for 10 seconds, and then the MFP clears the message and continues normal operation. Pressing a control panel key during the 10-second period cancels the auto-continue feature and initiates the function of the key that was pressed.
Error messages are limited to 19 seven-bit characters (or 9 two-byte characters) per line up, and to two lines. Unlike status and warning messages, error messages stop the printing process. The user has to either fix the problem or give the MFP a different command. If the error message is a scan engine error (30.x.xx), then the user cannot copy and scan, but can continue to print. If the user can continue past the error conditions without actually fixing the problem, then the user should be able to perform the task by touching Continue. If only one option is available when the user touches Continue, printing should continue by applying the option shown.
If more than one option is available, the options are listed with the most logical option listed first and highlighted. Critical error messages —Critical error messages communicate MFP failures to the user. Generally, turning power off and then on is required in order for the MFP to resume normal operation. If the critical error persists, then the MFP probably requires maintenance and the user will have to request a service call. Critical errors are not auto-continuable. Finishing device warning messages —These messages are similar to the warning messages described above, except that they relate to the finishing device.
By default, the message is all that appears if the finishing device does not provide any additional help. The prompt at the bottom of the control panel does not appear. Finishing device error messages —These messages are similar to the error messages described above, except that they relate to the finishing device. By default, the message is all that appears if the finishing device does not provide any additional help. The prompt at the bottom of the control panel does not appear. Note Print a configuration page to identify the input or finishing device that is configured.
Notice that the error format only identifies the Jet-Link device number and the device type; it does not identify the input or finishing device. C8523-90921 Control panel messages 197