Chapter5 Troubleshooting 323 Status Cause Solution When paper is loaded, the paper is fed more than necessary, resulting in an error. Paper Form: Tag The paper being used differs from that of Media detection settings. Check the paper being used and Media detection settings of the printer. U "Paper Source and Paper Detection Settings" on page 103 The holes, oblong holes, and cutouts, which are provided for paper detection, do not meet the specifications of the printer. If the size of the holes, oblong holes, or cutouts do not meet the printer's specifications, the printer may not recognize them. Check the specifications of the tag, and use tag that satisfies the printer’s requirements.
U "Paper Specifications" on page 370 As an alternative, adjusting the gap detector may allow the printer to detect the paper properly. On the operation panel, select [Menu] - [Maintenance] - [Calibration] - [Simple Media Detect] in that order. If the problem is not resolved, carry out [Media Detect]. The sensor has failed. If operation was normal up until now, the sensor has probably failed. Request repairs.