26 nьvi 30/40/50 Owner’s Manual The device is connected to the computer, but it will not go into mass storage mode. 1 Disconnect the USB cable from your computer. 2 Turn off the device. 3 Plug the USB cable into a USB port on your computer and into your device. The device automatically turns on and goes into USB mass storage mode. 4 Verify your device is connected to a USB port and not a USB hub. I cannot see any new removable drives in my list of drives. If you have several network drives mapped on your computer, Windows can have trouble assigning drive letters to your device drives. Refer to your operating system Help file to learn how to map or assign drive letters.