Troubleshooting Drying Time Too Long for HP Studio Canvas Under conditions of high humidity (> 70%) HP Studio Canvas retains a high amount of water and takes too long to dry, also creating problems in using the Take-Up Reel and Bin. To solve the problem try the following: Reduce the level of humidity ( in. To find the humidity level, print the Service Configuration Print ( Printer Setup Menu / Utilities / Test prints / Service config ). Increase the drying time using the Front Panel settings (Refer to the User’s Guide). Do not use the Take-Up Reel or Bin under conditions of high humidity. Media Skew when Printing a Banner Plot When printing banners, media skew occurs.
This is particularly noticeable in the first plot when media is not perfectly aligned. To solve this problem do the following: Use extended margins for banner plots (Refer to the User’s Guide). User message "Media loaded incorrectly. Remove media" This message appears when the media sensor has detected media, but the line sensor has not detected the leading edge of the media at all or has found it in an incorrect position. There are three possible situations when this message comes up: 1. The paper is in the incorrect position because the Printer was turned OFF in the middle of a print.
It should only happen in printers without the Take-Up Reel (42" model), because with the Take-Up Reel installed the Printer will not search for the leading edge after the Printer has been powered-up or after activating the media load lever. The Printer simply continues to print wherever it stopped. To verify this setting, check in "Printer Setup Menu > Device setup > TUR installed". It should be set as No for the 42" model Printers and Yes for the 60" model Printers. 1-16 HP DesignJet 5000 Series Printers Service Manual