Troubleshooting 4. Once inside the “Utilities” menu, use the Arrow keys to scroll to the “Test prints” menu display and press the Enter key. Utilities Utilities Contrast ... Display Contrast ... Top Calibrations ... Reset WebAccess paswd Test Prints Back ↑ ... Test Prints ... Press Up and Enter Statistics ... Default menu Display contrast ... Enter ↓ 5. Use the Arrow keys to scroll to “Service Config.” and press the Enter key to print the Service Configuration Print. How to Use the Service Configuration Print The Service Configuration Print is divided into 7 different areas where you can find information to troubleshoot the Printer.
General Configuration - In this area you can find information regarding the general configuration of the Printer, for example, the firmware version, amount of memory installed or the capacity of the Hard Disk Drive. Printhead Info - In this area you can find all the information regarding the Printheads, for example, the part number, the manufacturing date or the number of times a certain Printhead has been inserted in the carriage. This information is useful for troubleshooting Printhead problems and even knowing if the Printheads have been used with Non-HP Ink Cartridges.
Cartridge Info - In this area you can find all the information regarding the Ink Cartridges, for example, the part number, the manufacturing date or the ink level. This area also shows you if the customer is using Non-HP Ink Cartridges. Operating Conditions - In this area you can find the level of humidity and the temperature that the Printer is working in. Calibrations - In this area you can find information on certain calibrations that have been performed on the Printer. It will also tell you if a required calibration was performed or not.
Maintenance - In this area you can find information relating to maintenance, for example, the number times the Printer has been powered ON, the number of Carriage cycles or the last System Error Code that was triggered. I/O Configuration - In this area you can find information on the configuration of the JetDirect Card . 1-38 HP DesignJet 5000 Series Printers Service Manual