Troubleshooting of the print. Perform a manual recovery if the Printhead status is (XX20) RECOVER/ (XX21) REPLACE. With longer plots, average productivity will increase (i.e. same area is printed in less prints > reduction of servicing at the beginning/end of the print).
Troubleshooting Take-Up-Reel Problems 1-40 HP DesignJet 5000 Series Printers Service Manual Issue Main Reason Action/Check Right Hand (RH) Module LED is OFF The Printer is not connected or switched ON Check that the TUR power cord is connected Check that the switch located at the rear side of the RH Module is ON RH Module LED is RED The Spindle LOCK Lever is not closed Check that the TUR Spindle is inserted on the TUR and the automatic lock is closed Check that the LED turns from RED to GREEN when manually closing the Spindle Lock Lever RH Module LED is blinking RED- GREEN Problem with the RH Module Sensor connection Check that the sensor cable is well connected to the Sensor Assembly If the problem persists, call an HP representative Media is not being rolled TUR is ON but is not set- up correctly Check that the RH Module LED is ON (and GREEN) Check that the TUR Spindle is inserted and the Spindle Lock Lever is closed Media is not supported or it is not set-up correctly in the TUR and the Media skew is causing problems Check that the media weights are being used, set to the media size used and the blue flanges are inserted on the media weight Check that the media is stuck to the Spindle as parallel as possible to prevent skew Check that the Deflector Bar is correctly installed and that the Media routing is OK Check that the media is HP supported.
Transparent media are not supported for being used with the TUR Media is being cut after each print The TUR is not set-up in the Front Panel Menu Check that the TUR ON option is activated on the Front Panel (Devices Menu)