System Error Codes If you have an error code which is not documented in this Service Manual or you have an error which you cannot resolve, then report the error to the HP Response Center or the nearest HP Support Office. When reporting the error, have the following information ready: Which firmware revision the Printer is using. The complete error number. Which software application the customer is using (name, version, etc.). Continuable and Non-Continuable Error Codes Some of the Error Codes are continuable, which means you can press Enter on the front-panel and continue working with the Printer.
Non-Continuable Error Codes do not allow you to continue working with the Printer, in this case power the Printer OFF and ON again and see if the System Error disappears. If the Error Code reappears, then the Printer requires an on-site visit in order to resolve the problem. NOTE Even though the customer can continue working with a Continuable Error Code, an on-site visit should still be planned to troubleshoot the problem. 2-4 HP DesignJet 5000 Series Printers Service Manual