Contents Using this Manual ii . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Safety Symbols x . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Troubleshooting Which Firmware relates to which Ink system? 1-2 . . . . . . . . . . . . . . . . . . . . . . . . . . . How do I Check the Hard Disk Drive Version? (Only applicable to HP DesignJet 2500CP/3500CP) 1-2 . . . . . . . . . . . . . . . . . . . . . . . Is the Printer Using the Latest Firmware Revision? 1-2 . . . . . . . . . . . . . . . . . . . . . . How do I upgrade the Firmware Revision on the Flash SIMM? 1-3 . . . . . . . . . . . .
How do I upgrade the PostScript Revision on the Flash SIMM? 1-4 . . . . . . . . . . . . How can I Copy Firmware Data from One Flash SIMM to a Second Flash SIMM? 1-6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . What Can I do when a System Error Code Appears on the Front-Panel Display? 1-7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Have you performed a Service Test on the Failed Component/Assembly? 1-7 . . . . Have you Performed the Necessary Service Calibrations? 1-8 . . . . . . . . . . . . . . . . . What can I do to Solve Image Quality Problems? 1-8 . . . . . . . . . . . . . . . . . . . . . . . . .
What can I do if the Carriage is Noisy? 1-9 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . What can I do if the Service Station is Noisy? 1-9 . . . . . . . . . . . . . . . . . . . . . . . . . . . . What can I do if the Printer continuously rejects Printheads? 1-9 . . . . . . . . . . . . . . What can I do if the Printer has problems with Media Loading? 1-9 . . . . . . . . . . . What can I do if the Cover Sensors aren’t Working? 1-10 . . . . . . . . . . . . . . . . . . . . . . . What can I do if the “Switch Power Off / Check Printhead Path” message appears when the Printer is about to cut or is cutting? 1-10 . . . . . . . . . . . .
What can I do if the Bail Assembly does not lower all the way? 1-10 . . . . . . . . . . . . What can I do if the “Lens Maintenance” message appears on the Front-Panel? 1-10 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Troubleshooting Media Jams/Printhead Crashes 1-10 . . . . . . . . . . . . . . . . . . . . . . . . . What can I do if the Printer does not Power ON? 1-12 . . . . . . . . . . . . . . . . . . . . . . . . . What can I do if the Line Sensor has Problems Detecting Media? 1-12 . . . . . . . . . . What is the Ink System? 1-13 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
How Do I Troubleshoot the Ink System? 1-13 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Does the Customer have Mid-Print Refill Problems in HP DesignJets 3500CP/3000CP? 1-15 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . How Do I Clean the Electrical Contacts? 1-17 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . How Do I Print some of the Internal Prints? 1-18 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . The Service Print 1-18 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . The Usage report 1-19 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . The PostScript Config 1-20 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . How to Navigate through the Front-Panel Menu on HP DesignJets 2500CP and 2000CP 1-21 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Contents HP DesignJet CP Series Printers