HP DesignJet Printers CE Manual (EN)

Appendix.pdf

HP DesignJet 2000CP HP DesignJet 2500CP HP DesignJet 2800CP HP DesignJet 3000CP HP DesignJet 3500CP HP DesignJet 3800CP Printers ce Manual

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Appendix.pdf

For HP Internal Use Only Warranty WARNING
Copyright Hewlett- Packard Company 1998 The information contained in this document is subject to change without notice. The procedures described in this manual are to be performed by HP-qualified service personnel only. This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced, or translated into another language without the prior written consent of Hewlett- Packard Company.

Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Electrical Shock Hazard Serious shock hazard leading to death or injury may result if you do not take the following precautions: Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. Ensure that the ac power outlet (mains) has a protective earth (ground) terminal.

First edition, March 1998 Second edition, Nov 1998 Third Edition, September 1999 Disconnect the Printer from the power source prior to performing any maintenance. Prevent water or other liquids from running onto electrical components or circuits, or through openings in the enclosure. Electrostatic Discharge Refer to the beginning of Chapter 8 of this manual, for precautions you should take to prevent damage to the Printer circuits from electrostatic discharge. Safety Symbols General definitions of safety symbols are given immediately after the table of contents. Technical Marketing, Barcelona Division Hewlett-Packard Espacola, S.A. Avda. Graells, 501 08190 Sant Cugat del Vallиs Spain

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Appendix.pdf

Using this Manual Purpose This manual contains information necessary to test, calibrate and service:
HP DesignJet 2000CP printer (model C4703A)
HP DesignJet 2500CP printer (model C4704A)
HP DesignJet 2800CP printer (model C6085A)
HP DesignJet 3000CP printer (model C4723A)
HP DesignJet 3500CP printer (model C4724A)
HP DesignJet 3800CP printer (model C6084A) For information about using these printers, refer to the corresponding user and quick-reference guides. Readership The procedures described in this manual are to be performed by HP-certified service personnel only. Part Numbers Part numbers for plotter options, accessories and service parts are located in chapter 7.

Conventions This manual contains information for the color HP DesignJet 2000CP, 2500CP, 2800CP, 3000CP, 3500CP and 3800CP printers. Throughout this Manual, these printers will be referred to as the HP DesignJet CP Series Printers. Concerning the hardware perspective, DesignJets 2800CP and 3800CP are basically DesignJets 2000CP and 3000CP (respectively) connected with an external Fiery RIP. Therefore, all information applicable to the DesignJets 2000CP/3000CP will also be applicable to DesignJets 2800CP/3800CP. A small arrow is used to indicate other parts of the Service Manual or User’s Guide where you can find information related to the topic you are consulting.

ii Using this Manual HP DesignJet CP Series Printers

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Appendix.pdf

Contents Using this Manual ii . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Safety Symbols x . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Troubleshooting Which Firmware relates to which Ink system? 1-2 . . . . . . . . . . . . . . . . . . . . . . . . . . . How do I Check the Hard Disk Drive Version? (Only applicable to HP DesignJet 2500CP/3500CP) 1-2 . . . . . . . . . . . . . . . . . . . . . . . Is the Printer Using the Latest Firmware Revision? 1-2 . . . . . . . . . . . . . . . . . . . . . . How do I upgrade the Firmware Revision on the Flash SIMM? 1-3 . . . . . . . . . . . .

How do I upgrade the PostScript Revision on the Flash SIMM? 1-4 . . . . . . . . . . . . How can I Copy Firmware Data from One Flash SIMM to a Second Flash SIMM? 1-6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . What Can I do when a System Error Code Appears on the Front-Panel Display? 1-7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Have you performed a Service Test on the Failed Component/Assembly? 1-7 . . . . Have you Performed the Necessary Service Calibrations? 1-8 . . . . . . . . . . . . . . . . . What can I do to Solve Image Quality Problems? 1-8 . . . . . . . . . . . . . . . . . . . . . . . . .

What can I do if the Carriage is Noisy? 1-9 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . What can I do if the Service Station is Noisy? 1-9 . . . . . . . . . . . . . . . . . . . . . . . . . . . . What can I do if the Printer continuously rejects Printheads? 1-9 . . . . . . . . . . . . . . What can I do if the Printer has problems with Media Loading? 1-9 . . . . . . . . . . . What can I do if the Cover Sensors aren’t Working? 1-10 . . . . . . . . . . . . . . . . . . . . . . . What can I do if the “Switch Power Off / Check Printhead Path” message appears when the Printer is about to cut or is cutting? 1-10 . . . . . . . . . . . .

What can I do if the Bail Assembly does not lower all the way? 1-10 . . . . . . . . . . . . What can I do if the “Lens Maintenance” message appears on the Front-Panel? 1-10 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Troubleshooting Media Jams/Printhead Crashes 1-10 . . . . . . . . . . . . . . . . . . . . . . . . . What can I do if the Printer does not Power ON? 1-12 . . . . . . . . . . . . . . . . . . . . . . . . . What can I do if the Line Sensor has Problems Detecting Media? 1-12 . . . . . . . . . . What is the Ink System? 1-13 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

How Do I Troubleshoot the Ink System? 1-13 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Does the Customer have Mid-Print Refill Problems in HP DesignJets 3500CP/3000CP? 1-15 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . How Do I Clean the Electrical Contacts? 1-17 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . How Do I Print some of the Internal Prints? 1-18 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . The Service Print 1-18 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . The Usage report 1-19 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . The PostScript Config 1-20 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . How to Navigate through the Front-Panel Menu on HP DesignJets 2500CP and 2000CP 1-21 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Contents HP DesignJet CP Series Printers

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