NOTE: When clearing a paper jam, sometimes paper is stuck in the paper path. To clear this, you must lift the Media Lever and insert thicker paper into the paper path to push out the paper that is still stuck there. 2. Is the customer using non-HP paper? ● The use of non-HP paper can easily be the cause of paper jams and head crashes (especially head crashes because HP paper is specially formulated to avoid cockle, one of the primary causes of head crashes). If the paper is not HP approved, advise the customer to use HP paper and check to see whether the problem is now solved. Troubleshooting Scanner paper jams 1.
If while feeding paper into the Scanner a jam occurs, use the eject button on the Touch Control Panel to clear the jam. 2. Unlatch the CIS Cover. 3. Open the CIS and clear the area of any paper. The basket was damaged during the product setup 1. There are three plastic parts that could break during product installation and need replacing. 2. Check the parts table and graphics in Parts and Diagrams to identify what service parts you must order. See Product Support on page 170 . 3. Replace the component. See Bin Assembly on page 197 . 8 Chapter 1 Troubleshooting ENWW