Paper-handling troubleshooting Roll paper The Touch Control Panel of the product indicates that paper is misaligned or incorrectly positioned ● The roll may be loaded the wrong way. The paper should load over the roll toward you. ● Check that the paper is correctly loaded onto the spindle. ● The paper may be loaded at an angle. The right-hand edge must be aligned with the blue line on the Print Platen. ● Check that the Right Roll Support is properly attached and screwed to the product. The Rewinder, located on the Right Roll Support, should maintain proper back tension. If the Right Roll Support is misaligned or not properly attached to the product, the Rewinder will not function properly.
To further diagnose problems with the Rewinder, see Rewinder Test on page 94 . Sheet paper ● The sheet must be loaded with the right-hand edge against the white line on the upper roll cover. ● The paper may be crumpled or warped or may have irregular edges. ● If hand-cut paper is used, the edges may not form a right-angle or they may be rough. If possible, hand- cut paper should not be used. Only purchased sheet paper should be used in the product. ● If you have problems with paper jams, check that the Overdrive is not obstructed by bits of paper or using the Turn Drive Roller Service Utility. See Turn Drive Roller on page 116 .
Check that the Right Roll Support is properly attached and screwed to the product. The Rewinder, located on the Right Roll Support, should maintain proper back tension. If the Right Roll Support is misaligned or not properly attached to the product, the Rewinder will not function properly. To further diagnose problems with the Rewinder, See Rewinder Test on page 94 .
Ink-supplies troubleshooting ● Introduction to ink supplies ● Ink cartridge levels, information and replacement ● Printhead information, replacement and alignment ● Ink cartridge and printhead status messages ● Solving ink-supply problems ● Maintaining and cleaning the printheads Introduction to ink supplies Introduction to ink supplies What are ink supplies? For each of the ink colors used in the product, there are two components, the Printhead and Ink Cartridge. These components are called Ink Supplies. ENWW Paper-handling troubleshooting 9