Incorrect Ink Cartridge troubleshooting When the customer inserts an Ink Cartridge that is not compatible with the region for the printer the following message is displayed: If this is the first time that an incorrect ink cartridge of that color is inserted in the printer, the customer can press OK to continue using that cartridge and the printer will use and finish the ink cartridge. After the first time, the printer will reject all ink cartridges of the same color that do not match the selected region of the customer (please refer to the Ink Cartridge family compatibility chart below).
Table 1-1 Compatibility chart for HP 771 A/B/C Ink Cartridges Z6200 Firmware 01.00.9.5 or earlier Z6200 Firmware 02.00.1 or later Z6600/Z6800 AMS APJ EMEA AMS APJ EMEA AMS APJ EMEA Universal supplies HP 771 X X X X X X X X X HP 771 host cartridges X X X X X X X X X Regional supplies HP 771A X X X X — — X — — HP 771B X X X — X — — X — HP 771C X X X — — X — — X HP 773A — — — — — — X — — HP 773B — — — — — — — X — HP 773C — — — — — — — — X Troubleshooting In case of ink cartridge incompatibility do the following: 6 Chapter 1 Troubleshooting ENWW