1. Check the product family of the ink cartridge used. Make sure that product family matches the region defined for the customer’s country (see the country list below). 2. Check the printer region set in the printer, and/or supplies, match the customer country If the country is not properly set, correct the country as described in xxxx With both the product family and printer region correctly set (see the compatibility chart above), supplies will work. As rejected ink cartridges will still work on printers that are compatible, ink cartridges are not replaced by HP under warranty because of this type of mismatch.
Check the region and supplies compatibility View compatible ink cartridge information by selecting the icon. View the region setting in the Printer Information menu by clicking on the icon: This information is also available in the Current Printer Configuration tab in the Embedded Web Server: Change the printer region The procedure to change the printer region is described in the User’s Guide. To change the printer region: 1. Select the icon. ENWW Incorrect Ink Cartridge troubleshooting 7