6 Troubleshooting .......................................................................................................................................... 381 Introduction ....................................................................................................................................... 383 Basic troubleshooting checklist ........................................................................................................ 384 Factors that affect device performance ...........................................................................
384 Troubleshooting flowchart ................................................................................................................ 385 Power-on self diagnostic tests ......................................................................................... 385 Step 1: Does READY appear on the control-panel display? ........................................... 385 Step 2: Can you print a configuration page? ................................................................... 386 Step 3: Does the device copy? ....................................................................................... 387 Step 4: Does the job print as expected?
.......................................................................... 387 Step 5: Does the printer select media from the correct trays? ......................................... 388 Control-panel message types ........................................................................................................... 390 Control-panel messages .................................................................................................................. 391 Replacement-parts configuration .....................................................................................................
438 Formatter and dc controller .............................................................................................. 438 Formatter (new) ............................................................................................................... 438 DC controller (new or previously installed in another printer) .......................................... 438 Guidelines for using paper ............................................................................................................... 439 Supported media weights and sizes .................................................................................................
440 Printing internal information pages ................................................................................................... 443 Jam locations ................................................................................................................................... 444 General paper-path and jam troubleshooting ................................................................................... 445 Paper-path checklist ........................................................................................................ 445 Jams in Tray 1 .................................................................................................................
446 Jams in Tray 2, or Tray 3 ................................................................................................ 446 Jams in the optional high capacity input feeder ............................................................... 446 Common causes of repeating jams .................................................................................................. 448 Solve general repeated jams ............................................................................................................ 452 Jam recovery ....................................................................................................................................
453 Clear jams ........................................................................................................................................ 454 Clear jams from the automatic document feeder (ADF) .................................................. 454 Clear jams from the stapler/stacker ................................................................................. 456 Clear jams from the output path ...................................................................................... 457 Clear jams from the optional duplexer .............................................................................
459 Clear jams from the print-cartridge area .......................................................................... 461 Clear jams from the input-tray areas ............................................................................... 463 Clear jams from the Tray 1 input area ............................................................. 463 Clear jams from the Tray 2 and Tray 3 input area .......................................... 463 Clear jams from the Tray 4/5/6 input areas ..................................................... 465 Clear staple jams ..............................................................................................................................
467 Solving image-quality problems ....................................................................................................... 470 Solve print-quality problems ............................................................................................ 470 Solve copy-quality problems ........................................................................... 470 Print-quality problems associated with media ................................................. 470 x ENWW