Transparencies or glossy paper will not feed .................................................................. 244 Envelopes jam or will not feed in the product .................................................................. 245 Output is curled or wrinkled ............................................................................................. 245 Product does not duplex or duplexes incorrectly (duplex models) .................................. 246 Solve image-quality problems ..........................................................................................................
247 Image defect examples .................................................................................................... 247 Clean the product ............................................................................................................................. 254 Solve performance problems ........................................................................................................... 257 Solve connectivity problems ............................................................................................................. 258 Solve direct-connect problems ........................................................................................
258 Solve network problems .................................................................................................. 258 Service mode functions .................................................................................................................... 259 Service menu ................................................................................................................... 259 Product resets .................................................................................................................. 260 Restore factory settings ..................................................................................
260 Hard disk initialization ..................................................................................... 260 Skip disk-load .................................................................................................. 260 NVRAM initialization ........................................................................................ 260 Service ID ....................................................................................... 261 Restore service ID .......................................................................... 261 Convert the service ID to an actual date ........................................
261 Reset serial number ....................................................................... 262 Reset page counts .......................................................................... 262 Product cold reset ........................................................................................... 262 Product updates ............................................................................................................................... 263 Determine the current firmware version ........................................................................... 263 Download new firmware from the HP Web site ...............................................................
263 Transfer the new firmware to the product ........................................................................ 263 Use the flash executable file to update the firmware ...................................... 263 Use FTP to upload the firmware through a browser ....................................... 264 Use FTP to upgrade the firmware on a network connection ........................... 264 Use HP Web Jetadmin to upgrade the firmware ............................................. 265 Use Microsoft Windows commands to upgrade the firmware ......................... 265 Upgrade the HP Jetdirect firmware ..................................................................................
265 4 Parts and diagrams Order parts by authorized service providers .................................................................................... 268 Order parts, accessories, and supplies ........................................................................... 268 Related documentation and software .............................................................................. 268 Supplies part numbers ..................................................................................................... 268 Accessories part numbers ...............................................................................................
269 Whole-unit replacement part numbers ............................................................................. 270 How to use the parts lists and diagrams .......................................................................................... 271 x ENWW