User’s Guide Troubleshooting for Printing Troubleshooting for Printing Diagnosing the Problem Troubleshooting product problems is best handled in two steps: first diagnose the problem, then apply likely solutions until the problem is fixed. The information that you need to diagnose and solve most common problems is provided by online problem solving, the control panel, or the status monitor. Refer to the appropriate section below. If you have a specific problem relating to print quality, a printing problem not related to print quality, or a paper feeding problem, or if the product does not print at all, refer to the appropriate section. To solve a problem, you may need to cancel printing.
& “Canceling printing” on page 22 Error indicators You can identify many common product problems using the lights on your product. If the product stops working and the lights are on or flashing, use the following table to diagnose the problem, then follow the recommended corrective measures. 48 Lights Problem and solution Paper out No paper is loaded. Load paper into the rear paper feed, and then press the + button. The product resumes printing and the light goes out. Multiple-paper feed More than one sheet has been fed at a time. Press the + button to feed and eject the paper. If the paper remains in the product, see “Paper Jams” on page 50. Paper jam Paper has jammed in the product.
& “Paper Jams” on page 50 Flashing alternately Maintenance The product’s ink pads are nearing or at the end of their service life. Contact Epson support to replace ink pads. If the product’s ink pads are nearing the end of their service life, printing can be resumed by pressing the + button.