It’s all about the Case (Service Request#) • Orders are owned by the company that placed it. • Shipping information is maintained in JDE • The Specialist will review queues and work with Reps and establish priorities. • Escalations must reference a Service Request ID in the subject/body of the email. • Permissible to use the Specialists’ phone extension.
є Regional Channel- Idalia Barrera ‒ 847.285.7242 direct ‒ Currently working on a solution to add word “Escalate” in Subject of your existing case and send to csc@omron.com є Please do not re-copy Customer/Client Care (avoid duplicating or creating new cases) • If after 24 hours with no response from the Specialist , send to mark.binder@omron.com until further notice. • Pick your battles.