Do’s and Don’ts Do • Observe guidelines for case resolution expectations before escalating. • Use Navigator when feasible to determine case status. • Push Channel Partners to be self sufficient є Involve CDM or RSM • Inform Channel Partner / Customer that any pre-arranged delivery by sales (AON, PM, etc) should be communicated in the notes of the purchasers' PO and /or with a new Case referencing the Omron SO#). є Do not assume that Supply Chain, Product Mgmt., SAMs, J-Desk, etc communicate to CSC. • Participate in training sessions and make a point to visit with the CSC team when you have the opportunity.
Do Not • Call / email your favorite CSC Rep from the past if not involved in the case • “CC” Supervisors, Specialists or myself on your initial SR case submittal to csc@omron.com • Continue to re-Expedite to the CSC after a response from the factory has been provided .