FAQ 17 Problem Type Solution What should I do when the vacuum-mop does not turn on? The vacuum-mop's battery may be low when the ambient temperature is below 0°C or above 40°C, please only use the vacuum-mop in environments with a temperature in the range of 0–40°C. Please charge it before use. What should I do when the vacuum-mop does not charge? Check whether the power cord is properly plugged into both the charging dock and the power outlet, and make sure the charging contacts are clean. If not, please wipe the charging contacts on both the dock and the vacuum-mop clean with a dry cloth. Why doesn't the vacuum-mop return to the dock to charge?
Check whether there are too many obstacles around the charging dock, place the dock in a location without any obstacles around it. Make sure there are no obstacles within 0.5 meters on both sides, nor within 1.5 meters in front of the charging dock. Please clean the dock's signaling area. What should I do when the vacuum-mop does not work as expected? Turn off the vacuum mop, and turn it on again. Why does the vacuum-mop make a strange noise? A foreign object might be caught in the brush, side brush, or one of the main wheels. Stop the vacuum-mop and remove any debris. Why doesn't the vacuum-mop clean as efficiently as before, or leave dust behind?
Please check whether the dust compartment is full, if so, empty it. Furthermore, please check the filter and clean it if necessary, and also check whether there is anything wrapped around any of the brushes. What should I do when the vacuum-mop cannot connect to Wi-Fi? Something is wrong with the Wi-Fi connection. Reset the Wi-Fi, then try reconnecting. Location permissions are not enabled. Please ensure your device has location permissions enabled for the Mi Home/Xiaomi Home app. The Wi-Fi signal is weak. Make sure the vacuum-mop is in an area with good Wi-Fi coverage. The vacuum-mop does not support a 5 GHz Wi-Fi connection.
Make sure the vacuum-mop is connected to a 2.4 GHz Wi-Fi connection. The Wi-Fi network user name or password is incorrect. Make sure the user name and password used to connect to your Wi-Fi network are correct.